Product Manager- VoiceConnect

What does success look like:

As a Senior Product Management - CcaaS , you will lead the development of Sprinklr’s CcaaS solutions, driving innovation in communication technologies for a global audience. This strategic role emphasizes networking, regulatory compliance, billing integration, and go-to-market (GTM) strategies. You will play a

pivotal role in shaping our voice communication offerings to meet the needs of enterprise clients worldwide.

What You’ll Do:

• Define and own the product vision, roadmap, and strategy for voice solutions within the CcaaS portfolio.
• Analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation.
• Align product goals with the company’s strategic objectives and revenue targets. o Lead the end-to- end product lifecycle, from ideation to General Availability (GA).
• Collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions, including SIP trunking, WebRTC, Network, Solution Architecture for CCaaS and programmable voice APIs.
• Ensure compliance with global telecommunications regulations, such as GDPR, TCPA, and local telecom laws in target markets.
• Work closely with customers, partners, and internal stakeholders to understand use cases and pain points.
• Prioritize features that enhance user experience and create competitive advantages in enterprise and SMB markets.
• Drive adoption through education, training, and customer advocacy programs. o Act as the primary interface between product management, engineering, marketing, sales, and customer success teams.
• Define and communicate product requirements through detailed PRDs, user stories, and use cases.
• Ensure successful go-to-market strategies, including pricing, packaging, and messaging.
• Define KPIs and success metrics for voice solutions, tracking adoption, performance, and ROI.
• Continuously refine product features and roadmaps based on data-driven insights and feedback

What Makes You Qualified?

• Bachelor’s degree in Computer Science, Telecommunications, Business Administration, or a related field; advanced degrees preferred.
• 5-8 years of experience in product management, with a strong focus on CcaaS, networking, or telecommunications.
• In-depth understanding of global telecommunications regulations and compliance frameworks.
• Experience designing and implementing billing models for communication services.
• Proven ability to develop and execute successful product strategies and roadmaps for global markets.
• Proven expertise in voice technologies such as SIP, VoIP, WebRTC, and Conversational AI.
• Demonstrated ability to launch and scale enterprise-grade CPaaS voice products.
• Strong leadership and communication skills, with the ability to influence stakeholders at all levels.
• Technical proficiency in voice infrastructure and APIs. • Analytical mindset with a focus on data-driven decision-making.
• • Experience working with engineering, marketing, and sales teams to deliver impactful solutions

*Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.*