Lead Software Engineer/Software Engineer

Overview
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!
HYBRID
Qualified candidates must live within a
180-mile radius
of a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment
**.
HUB LOCATIONS: Bloomington, IL**
SPONSORSHIP:
Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.
Responsibilities
Grow Your Skills, Grow Your Potential
We are seeking an experienced Lead Software Engineer to drive the technical direction and delivery for key internal facing contact center solutions. In this role, you will drive outcome delivery of integrated, omni-channel contact flows that connect employees and Agents to Support Center, Agency Sales Resources, Human Resources, and many others. This role also presents opportunities to contribute to Navi – a key digital entry point for Agents and their teams powered by generative AI.

• Lead technical delivery and solution design for Hercules and AWS-based contact center flows (voice, chat, text/SMS)
• Direct the development of generative AI solutions related to contact optimization (right channeling), intent determination, and Retrieval-Augmented Generation
• Guide and mentor an engineering team consisting of internal and external resources, ensuring technical deliverables adhere to State Farm engineering, UX, and SRE frameworks
• Apply advanced software engineering skills to design, build, and maintain full-stack applications.
• Triage and resolve complex technical issues, staying current with technology trends and applying best practices in software and data design.
• Influence product vision and technical direction; promote collaboration, engagement, and knowledge-sharing within the product suite and larger ET community.
• Foster a culture of continuous improvement.
• Manage multiple efforts spanning several business areas, always with an emphasis on exceptional user experience and enterprise collaboration.

Qualifications

• Possesses a proven experience and proficiency in cloud computing technologies; namely:

• Contact Center & Conversational AI: Amazon Connect, Lex, Polly
• Serverless & API Development: AWS Lambda, API Gateway
• Data Management & Security: DynamoDB, S3, IAM
• Infrastructure as Code: Terraform
• DevOps Practices: Git, GitOps, CI/CD, Pipelines
• Monitoring & Visualization: CloudWatch, Dynatrace
• Notification & Messaging Services: SNS, SES
• Programming Languages: Python, Node.js

• Demonstrates strong consulting and problem-solving skills
• Drives initiatives with a strong focus on achieving measurable outcomes.
• Champions the use of Generative AI (e.g., Co-Pilot) in daily development workflows (coding, documentation, testing, and ideation).
• Excellent communication skills, with the ability to influence and collaborate across teams and business areas.
• Embraces change, adjusts easily to new challenges, and maintains a focus on excellence in outcome delivery.
• Demonstrated ability to work with and/or lead offshore resources is a plus.

Our Benefits
Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $107,000 to $142,000.

• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience

• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our
State Farm Careers
page for more information on our
benefits
,
locations
, and the
hiring process
of joining the State Farm team!