Associate Data Analyst (HCA/ISD #7314)

Posting Details
Interviews are anticipated to be conducted within two weeks of closing date.
This job posting may be used to fill multiple vacancies.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees' continuous growth and wellness.
Why does the job exist?
The Associate Data Analyst will:
Ensure system integrity and functionality;
Create test case scenarios;
Ensure tests are executed using predetermined data from the user stories;
Perform test scripts;
Record and compare actual and expected results;
Provide documentation regarding system behavior;
Troubleshoot;
Identify and document system defects;
Validate system functionality after each release, during the Agile process.
How does it get done?
The Associate Data Analyst is responsible for:
Conducting User Acceptance Testing (UAT) for the Automated System Program and Eligibility Network (ASPEN);
Supporting other systems such as Insights, BeWell NMHIX, ASPEN Impact Dash, and NM Service Connect to determine if the requirements of a specification or contract are met and system(s) are functioning as expected;
Conducting formal testing with respect to user needs, requirements, and business processes;
Completing System enhancements, monitoring, triage and reporting system defects;
Determining root analysis;
Conducting routine system maintenance activities and/or resolving issues submitted by ASPEN users via telephone or portal;
Creating and following up on incident reports using Cherwell, Clear Quest and DameWare;
Troubleshooting and documenting system issues and providing instruction on eligibility determination, benefit issuance, name clearance, interfaces, correspondence, account creation, password resets and associated system requests.
Who are the customers?
Internal Health Care Authority (HCA) staff;
Contracted Vendors;
External customers such as other State Departments or entities;
HCA customers;
Internal and external agencies, leadership, and appropriate staff;
Other stakeholders.
Ideal Candidate
Internal Health Care Authority (HCA) staff;
Contracted Vendors;
External customers such as other State Departments or entities;
HCA customers;
Internal and external agencies, leadership, and appropriate staff;
Other stakeholders.
Minimum Qualification
High School diploma or equivalent and six (6) months of experience directly related to the position in research, statistics, computer science, data analysis, accounting, auditing, finance, economics, business, public administration, budgeting, management, and/or systems analysis or related professional certification as determined by the hiring agency. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) months may substitute for the required experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Must obtain a Defensive Driving Certificate.
Working Conditions
Office setting, exposure to Visual/Video Display terminal (VDT) and extensive computer and telephone usage. Some travel will be required. Flexible schedules are required during testing time frames.
Supplemental Information
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Agency Contact Information: Ashtyn Lopez, (505) 695-8977. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.