Certified Pre-Owned Vehicle Program Manager

The Certified Pre-Owned Vehicle (CPOV) Program Manager
is responsible for the end-to-end strategic management, execution, and optimization of Stellantis’ national CPOV program. This role serves as the central program owner, ensuring alignment across Sales, Aftersales, Mopar, FlexCare, Field organizations, and dealer partners. CPOV is a critical pillar of Stellantis’ long-term business strategy—driving residual value, customer loyalty, return-to-market behavior, and downstream Aftersales performance. This role plays a key part in integrating CPOV and FlexCare offerings, strengthening certified vehicle value propositions, and enabling consistent execution across the dealer network. The ideal candidate brings a program management mindset, thrives in complex, cross-functional environments, and excels at translating strategy into scalable execution.
Key Responsibilities
National CPOV Program Strategy & Ownership:

• Manager of CPO ongoing operations and support transition into the FlexCare team. Serve as the primary integration point between CPOV, Mopar, FlexCare, Aftersales, and work closely with field teams to support dealer execution.
• Collaborate with internal stakeholders across Sales, Incentives, Marketing, IT, Finance, and Operations to ensure program consistency and scalability.
• Provide national-level oversight and support for dealer-facing CPOV programs, including program rules, execution standards, and operational processes.
• Support dealer management through issue resolution, troubleshooting, and continuous program improvement.
• Manage CPOV-related incentive programs, working closely with incentive and finance teams to ensure alignment and effectiveness.
• Develop and maintain reporting, dashboards, and performance metrics to track program health, dealer engagement, and business impact. Analyze trends and insights to inform strategic adjustments and future program enhancements.
• Support ongoing program operations, including process optimization, issue escalation, and resolution.
• Act as a subject-matter expert on CPOV operations, ensuring clarity and consistency across the organization.

Basic Qualifications

• Bachelor's degree
• Minimum 3 years of experience in automotive, OEM program management, sales operations, dealer programs, or Aftersales-related roles
• Strong proficiency with Microsoft Office Suite
• Excellent written and verbal communication skills
• Strong organizational, prioritization, and program management capabilities
• Ability to manage multiple workstreams and stakeholders simultaneously
• Analytical mindset with experience using data to drive decisions

Preferred Qualifications

• Experience with Certified Pre-Owned, used vehicle operations, or Aftersales programs
• Familiarity with dealer network operations and OEM program execution
• Experience working cross-functionally with Sales, Aftersales, Incentives, or Finance teams
• Understanding of FlexCare, service contracts, and/or dealership processes
• Experience with program reporting, KPI development, and performance tracking

Why You’ll Love This Role
This role offers the opportunity to shape and lead a nationally impactful program at the intersection of Sales and Aftersales. You’ll influence long-term customer loyalty, strengthen residual values, and help define how Stellantis delivers value beyond the initial sale—while working with diverse teams across the enterprise to drive meaningful results.
Our Benefits — Designed With You In Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We Help You Plan For The Future With

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options
Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.
Company Vehicle Lease Program
Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
EOE / Disability / Veteran