Sr. Product Designer & Associate Creative Director

Strategy CX is growing, and we’re looking for three people who care deeply about the work and the people doing it:

• 2 Senior Product Designers

• 1 Associate Creative Director

We’re a global, distributed team turning ambiguity into experiences that actually mean something — for clients, for users, and for the teams building them.

We’re looking for folks who:

— Push work past “this works” into “this stands out”

— Give feedback that actually improves the work (and the humans doing it)

— Can navigate stakeholders without losing the plot

— Care about craft but don’t romanticize process

— Use AI thoughtfully — not just because it exists

— Are based in the United States (we work Pacific Standard Time) or Brazil (team hubs are in Porto Alegre and São Palo)

You’ll work with a smart, kind, fast-moving crew across time zones, disciplines, and perspectives — shaping products, platforms, campaigns, and systems for major brands.

There’s a lot of love at Strategy CX. Enough to extend to the collection of cats, dogs, and toddlers that enrich our team. Collectively, they remind us that people who care about the work care about many other things as well. The bar is high. Your passions, pets, and precious people are a bonus that will catch our eye.

Whether you're Dr. Dolittle or running solo, if you want to do the best creative work of your career with a supportive and ambitious crew — let’s talk.

BRIEF JOB DESCRIPTION

Senior Product Designer (Remote, Full-time)

What you’ll do

• Collaborate with a talented and diverse team

• Lead research and clearly define the problems we are solving

• Turn messy data into clever insights and clear recommendations clients can act on

• Run workshops that help people forget they are working

• Own big work-streams and keep everyone aligned (and calm)

• Help junior designers level up with real feedback

• Use data and AI where they help — skip them where they don’t

• Bring exceptional ideas to life in Figma as designs, slides, and collaborative working sessions

What we’re looking for

• Strong product design craft and systems thinking

• Strategic mindset grounded in research and enlightened hypothesis (not guesswork)

• Clear and active communicator across teams, roles, and opinions

• Proactive, steady, and easy to work with

• Strong opinions coupled to an open mind (bonus for good memes)

Associate Creative Director (Remote, Full-time)

What you’ll do

• Collaborate both up and down the organization and with clients

• Build strategy that connects CX improvements to real business outcomes

• Lead client relationships at the level that will create impact and appreciation

• Set direction, priorities, and keep teams focused

• Proactively remove ambiguity before it slows anyone down

• Grow teams through honest coaching and stretch opportunities

• Bring AI and data into the process where they genuinely help

• Roll up your sleeves and design in Figma, organize in Agile, and communicate across channels

What we’re looking for

• Strong strategic and creative leadership instincts

• Confident decision-maker in complex situations

• Eagerness to push yourself and us beyond the obvious

• Great facilitator who knows how to read a room

• Deep client empathy and strong business judgment

• Calm, clear, and collaborative (even when things get messy)

Next Steps

Drop us a line, a resume and a portfolio link at design@strategycx.com