AML Operations Manager

Bangalore, Karnataka, IndiaOnsiteFull TimePosted 2 months ago

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Role summary

Stripe is seeking an Operations Manager for its Financial Crimes (AML) team within the Stripe Delivery Center (SDC). This role involves recruiting, managing, and developing a team of Operations Associates responsible for Anti-Money Laundering (AML) investigations. The manager will ensure the platform's safety by identifying and mitigating financial crime risks, including money laundering, terrorism financing, and sanction risks. Key responsibilities include guiding team performance through feedback and coaching, driving process improvements, building a positive team culture, and utilizing data for decision-making. The ideal candidate possesses a strong operations mindset, expertise in financial crimes investigations, and a passion for user experience.

Operations Manager, Financial Crimes (AML)

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

What you’ll do

In this role, you will recruit, manage, and develop a group of Operations Associates that focus on Anti-Money Laundering (AML) investigations. This team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in financial crimes and mitigate risks. The Operations Manager, AML will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, possess a deep expertise in financial crimes investigations and research techniques, be able to move quickly, and be passionate about delivering an incredible user experience.

Responsibilities

Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates

Guide your team in completing AML investigations, reviews and identifying money laundering, terrorism financing, and/ or sanction risks

Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact

Build a great culture and ensure team members are happy, effective, and growing in their career

Set clear goals and direction, and provide regular feedback on team members’ performance

Be data-driven in your analysis of performance, and in your decision making

Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

At least 10+ years of direct people management experience

Experience with payments, risk, compliance, and/or financial services industry operations

Expertise in AML regulations and best practices

Excellent written and verbal communication skills in English

An ability to partner effectively with internal globally distributed stakeholders

Strong operational background including new process launches and service delivery

Passion for process improvement and innovation

Preferred Qualifications

Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives

Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening)

Experience in building and scaling new teams from zero

Experience operating in a high growth technology company

Ready to apply?

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