Market Researcher, Startups and AI
Role summary
Stripe is seeking a Market Researcher specializing in Startups and AI to join their Design team in South San Francisco, CA. This full-time role involves leading and executing mixed-method research programs to generate customer insights for product development and go-to-market strategies. The researcher will collaborate with marketing, product, and design teams, translating findings into actionable business impact. This position is ideal for an early-career researcher eager to contribute to an early-stage team, build research infrastructure, and deeply understand the startup and AI communities. Responsibilities include designing studies, distilling findings, and enabling others to conduct research.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Research team is part of Stripe’s Design team and works across many types of product initiatives at Stripe to more effectively and efficiently deliver products and experiences that fulfill user needs. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences.
In addition to conducting primary research, we also enable other Stripes (engineers, product managers, designers, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research.
As a Market Researcher, you will partner with marketing, product, and design teams to lead and run research programs that drive customer insights for Stripe's products and go-to-market strategy. This is a full-time role based in South SanFrancisco, CA. This would be an excellent opportunity for an early in career researcher who is interested in diving deep into startup and AI communities.
What you’ll do
You will apply your qualitative and quantitative research skills to build research programs that will inform decisions around customers, products and markets. You will collaborate directly with Marketing and Design teams to translate insights into actions that will drive business impact. You will also collaborate with a diverse group of researchers from many disciplines, skills, backgrounds, and specialties.
Responsibilities
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.