Structured Labs Verified

["Mobile Applications","Productivity Software","Software Development","Consumer Apps"]

Customer Support Specialist

San Francisco, California, United StatesRemoteContract$18–$20 /hrPosted 2 months agoHidden Gem · YC Startup

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Role summary

Waldium, an autonomous content platform for generating technical guides and documentation, seeks a part-time Customer Support Specialist for a 4-8 week contract engagement. The role involves managing inbound customer inquiries via Tidio, troubleshooting issues, escalating technical problems, and maintaining fast response times. The ideal candidate has customer support or success experience, strong written communication skills, the ability to quickly understand technical products, and operates reliably during US working hours without constant oversight. This remote position offers an hourly rate based on experience and requires 10-20 hours per week.

Waldium is the autonomous content platform used by YC-backed startups to generate technical guides, tutorials, and product documentation optimized for AI discovery. As we scale and launch new features, we need part-time customer support help to manage inbound questions and provide fast, reliable responses.

### What you’ll do

* Handle all inbound customer conversations through Tidio
* Learn the Waldium platform and product flows so you can answer common questions clearly
* Troubleshoot issues, gather context, and escalate technical problems to engineering
* Maintain quick response times during agreed coverage hours
* Keep communication concise and accurate

### What we’re looking for

* Experience in customer support or customer success
* Strong written communication
* Ability to understand technical products without hand-holding
* Reliability during US working hours
* Someone who can ramp fast and operate without constant oversight

### Details

* Contract role tied to our product launch
* 4–8 week engagement with potential to extend
* 10–20 hours per week
* Remote
* Hourly rate based on experience

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