UI & UX Designer, Sr.
Role summary
UKG is seeking an experienced Experience Architect to define and oversee enterprise-wide experience architecture for AI-enabled systems. This strategic role focuses on establishing standards, interaction models, and governance frameworks to ensure coherence, scalability, and trustworthiness of AI interactions across multiple platforms and business functions. The architect will collaborate horizontally with product, engineering, and data teams to create unified, human-centric interaction patterns, preventing fragmentation and aligning AI-driven workflows with enterprise principles. The goal is to support UKG's AI transformation journey by fostering long-term experience health and enabling product teams with durable patterns and best practices, rather than owning feature delivery.
About The Company
UKG (Ultimate Kronos Group) is a leading provider of workforce management and human capital management solutions. Renowned for its innovative workforce operating platform, UKG leverages advanced AI and people-first technology to empower organizations across various industries. With the world's largest collection of workforce insights, UKG helps businesses build trust, increase productivity, and unlock the full potential of their talent. Committed to fostering an inclusive and dynamic work environment, UKG values continuous learning, collaboration, and operational excellence. The company’s mission is to deliver solutions that improve the employee experience, streamline HR processes, and enable organizations to adapt to the evolving world of work.
About The Role
We are seeking an experienced Experience Architect to define and oversee the enterprise-wide experience architecture for AI-enabled systems at UKG. This strategic role is pivotal in ensuring the coherence, scalability, and trustworthiness of AI interactions across the organization. Unlike roles focused solely on building AI models, this position operates within Strategy and Enablement, establishing standards, interaction models, and governance frameworks that guide how AI capabilities are integrated and experienced across multiple platforms and business functions. The Experience Architect will work horizontally across initiatives, collaborating with product, engineering, data, and enterprise AI teams to create unified, human-centric interaction patterns. The goal is to prevent fragmentation and ensure a seamless, trustworthy experience as AI expands within UKG’s ecosystem. This role is essential for aligning AI-driven workflows with enterprise principles, fostering long-term experience health, and supporting UKG’s AI transformation journey.
Qualifications
- 4+ years of experience in experience design, service design, systems design, product architecture, or enterprise UX roles
- Proven experience designing and mapping complex, cross-system workflows spanning multiple platforms or business functions
- Exposure to AI-enabled systems, automation platforms, decision-support tools, or intelligent workflows in enterprise environments
- Experience defining interaction models beyond visual artifacts, including decision logic, exception handling, escalation paths, and automation flows
- Ability to influence product and engineering teams during early-stage architecture, roadmap planning, or concept development
- Strong systems thinking skills with the ability to identify patterns and translate them into scalable frameworks or standards
- Experience working within enterprise SaaS, B2B platforms, or large-scale internal systems
- Effective communication skills for technical stakeholders, including APIs, data flows, automation triggers, and system constraints
- Experience facilitating cross-functional workshops or working sessions to align stakeholders on workflow and interaction strategies
- Proven ability to operate independently in ambiguous environments while maintaining clarity and alignment
Responsibilities
- Define enterprise principles for human–AI collaboration, including assistive, automated, escalation, override, and transparency models
- Architect cross-system workflows that integrate multiple products, business functions, and automation layers
- Establish reusable AI interaction standards, governance frameworks, and experience guardrails to ensure consistency and trust
- Shape early-stage solution designs to align with enterprise interaction principles and long-term experience goals
- Identify systemic patterns across initiatives and develop scalable frameworks to promote standardization
- Partner with senior leadership to influence the enterprise AI strategy and experience governance models
- Enable product teams by providing durable patterns, standards, and best practices rather than owning feature delivery
- Collaborate with cross-functional teams to ensure AI integrations adhere to established principles and frameworks
- Monitor and evaluate the ongoing health of AI interactions, recommending improvements for coherence and trust
Benefits
- Competitive salary package within the range of $102,300 to $147,050 USD
- Performance-based bonus opportunities
- Restricted stock unit awards as part of total compensation
- Comprehensive health, dental, and vision insurance plans
- Flexible work arrangements, including remote work options
- Generous paid time off and holiday leave
- Professional development and continuous learning opportunities
- Inclusive and collaborative workplace culture
- Employee assistance programs and wellness initiatives
Equal Opportunity
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, or any other legally protected categories. We are committed to fostering an inclusive environment where all individuals can thrive. For more information, please review the EEO Know Your Rights poster and the E-Verify participation details. We also provide accommodations for applicants with disabilities throughout the application and interview process.