Senior Product Manager, Enterprise Picking & Tools

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About the Opportunity

The organization is transforming the grocery industry. It invites the world to share love through food because it believes everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, the organization sees exciting complexity and endless opportunity to serve the varied needs of its community. It works to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to its Personal Shoppers.

The organization has become a lifeline for millions of people, and it’s building the team to help push its shopping cart forward. If you’re ready to do the best work of your life, come join its table.

The organization operates with a Flex First team approach. There’s no one-size fits all approach to how the best work is done. Employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or a favorite coffee shop—while staying connected and building community through regular in-person events.

About the Role

A
Senior Product Manager
is sought to own the vision, strategy, and execution for the Enterprise Picking & Tools product area. This role sits at the intersection of in-store operations, shopper experience, and retailer enablement — responsible for the tools and technology that power how orders get picked, managed, and fulfilled by its retail partners.

Fulfillment quality is a critical driver of customer satisfaction and retailer trust. The individual will define and deliver the roadmap for picking workflows and in-store tooling, ensuring that both shoppers and retailers have the technology they need to fulfill orders accurately, efficiently, and at scale.

This role partners closely with a dedicated team of engineers, designers, and data scientists, and will collaborate broadly across Enterprise and Operations teams to drive aligned priorities.

About the Team

This role sits within the Fulfillment Services team — responsible for the end-to-end technology that powers picking and delivery across the organization's platform and beyond, serving shoppers, retailers, and customers alike.

About the Job

This is an exciting opportunity to shape the tools and workflows that sit at the heart of fulfillment operations. The individual will develop new capabilities and improve existing products to make in-store picking faster, smarter, and more reliable — for store associate shoppers on the floor and for the retailers who depend on seamless execution.

• The individual will own enterprise picking experiences — from how shoppers receive and action orders in-store, to the tools retailers use to configure, monitor, and optimize their fulfillment operations
• The individual will build deep understanding of shopper workflows and retailer operational pain points to design tools that improve picking accuracy, speed, and shopper satisfaction
• The individual will work closely with retail partners to ensure its tooling integrates naturally into their in-store environments
• The individual will partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to retailer NPS and retention
• The individual will define platform solutions that scale across retailer sizes, store formats, and fulfillment models — including pick & deliver, pickup, and delivery-only
• The individual will represent the picking and tools roadmap with internal stakeholders and, where relevant, with external retail partners

About You

*Minimum Qualifications*

• 4+ years of product management experience, ideally within enterprise B2B or operationally complex environments
• Experience building products end-to-end and knowing how to drive initiatives from early concept through scaled delivery.
• Highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.
• Ability to communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.
• Deep understanding of the shopper and retailer experience, and accountability for meaningful customer and commercial outcomes.
• Operates with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.

*Preferred Qualifications*

• Experience in B2B product management, enterprise software, client services, or partner success teams
• Experience building products for frontline or operational users (e.g., retail associates, delivery workers, warehouse staff)

The organization provides highly market-competitive compensation and benefits in each location where its employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$189,000—$199,500 USD

WA
$181,000—$191,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$174,000—$183,500 USD

All other states
$158,000—$166,500 USD

*The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.*