Operations Manager

POSITION DESCRIPTION

Operations Manager

Synergy · West Chester, PA

Reports To: Men’s Program Director

Direct Reports: Property Development Manager, Chef

Location: West Chester, PA - across all 8 Synergy properties

Classification: Full-Time, Salaried

POSITION OVERVIEW

The Operations Manager provides direct operational oversight across Synergy’s Women’s Program, Clinical Department, Men’s Program, Property Management, and Culinary Operations. This role exists to ensure that the non-clinical, operational dimensions of each area run at a consistent standard of excellence across all 8 Synergy properties, with the client experience always at the center.

This is a self-directed role for someone who leads with vision, supports their team from the front, and takes personal ownership of the operational standard. The scope of this role extends beyond any single department it covers the full range of operational logistics that fall outside of direct care but are critical to the success of the program. Some responsibilities will naturally overlap with adjacent teams and personnel, and the right person navigates that with professionalism, flexibility, and a collaborative spirit.

KEY RESPONSIBILITIES

Vision & Leadership

• Hold and communicate a clear vision for what operational excellence looks and feels like across Synergy’s Women’s Program, Clinical Department, Men’s Program, Property Management, and Culinary Operations and bring that vision to life through the people and systems around you.
• Set the tone for the operations team by modeling the standard you expect; organized, proactive, client-focused, and always improving.
• Contribute to the growth and development of Synergy’s operational infrastructure as the organization evolves, thinking not just about today but about what the program needs to look like six months from now.

Staff Support & Supervision

• Provide direct oversight and support to the Property Development Manager and Chef; showing up as a consistent, accessible resource who helps remove obstacles, provides guidance, and keeps both supported in their roles.
• Maintain visibility across operational personnel in the Women’s Program, Clinical Department, and Men’s Program as it relates to non-clinical functions, identifying where operational support is needed and stepping in accordingly.
• Prioritize developing the capability and confidence of direct reports; invest in their growth, check in regularly, and create space for them to do their best work. Hold accountability with care; address gaps directly but constructively and escalate when appropriate.

Budgetary Oversight & Staffing Resource Management

• Oversee operational budgets across property and culinary functions, tracking spend, surfacing needs, and ensuring resources are allocated in line with organizational priorities.
• Manage staffing resources across the operations team, including scheduling, coverage planning, and coordinating additional support when project or maintenance demands require it.
• Flex into property management work hands-on as needed, coordinating vendors, managing project timelines, and solving resource constraints on the ground across all 8 properties.

Cross-Functional Communication

• Take time to understand what matters most to each group in the Synergy ecosystem, residents, clinical staff, program leadership, direct reports, and vendors, and use that understanding to communicate in a way that is relevant, timely, and meaningful to each audience.
• Anticipate what people need to know before they ask; surface the right information to the right people at the right time, whether that’s a status update for the Program Director, a heads-up for house managers, or a timeline update for a vendor.
• Build trust across the organization by showing up as someone who listens first, communicates with clarity and intention, and ensures that no one is ever left without the information they need to do their job well.

Event Coordination, Special Projects, and Compliance

• Take ownership of the logistics and execution of onsite events, including marketing events, speaker engagements, community gatherings, and program milestones, ensuring every detail is covered and everything runs smoothly.
• Coordinate across departments, vendors, and external partners to help bring events together; manage timelines, setup, communication, and day-of execution without needing to be managed through it.
• Approach special projects with the same ownership and attention to detail as core operational responsibilities, stepping in wherever the organization needs operational capacity that falls outside of routine workflows.
• Ensure that all Synergy Properties meet compliance standards with the regulatory bodies (DDAP, JCAHO, West Chester Borough, etc.).

Problem-Solving & Adaptability

• Stay proactively ahead of issues across all 8 properties and operational departments; identify problems early, think through solutions, and act before things escalate.
• Make sound, values-aligned decisions under pressure; know when to solve independently, when to support a team member through it, and when to bring leadership in.
• Adapt quickly when circumstances change, whether that’s a staffing gap, a property emergency, an unplanned event, or a shift in organizational priorities and keep the team steady through it. Remain flexible as the needs of the organization grow and evolve.

QUALIFICATIONS

Experience & Education

• 3–5 years of experience in operations management, facilities, hospitality, residential services, or a related field Background is flexible; what matters most is track record and cultural alignment.
• Demonstrated experience supervising or managing others, with a coaching and support-oriented approach to leadership.
• Proven ability to manage budgets, allocate resources, and juggle multiple priorities across multiple sites.

Skills & Attributes

• A natural leader who brings vision and energy to their team; sets a high bar and helps others reach it.
• Organized and self-directed; manages a high-volume workload independently, follows through consistently, and communicates proactively without being asked.
• Genuine alignment with recovery culture and Synergy’s mission; leads with empathy, understands the stakes of the environment, and puts the client experience first.

Additional Requirements

• Valid driver’s license and reliable transportation, regular travel across all 8 Synergy properties is required.
• Comfortable working flexible hours as needed; able to respond to operational issues that fall outside a standard schedule.

COMPENSATION

Range: $50k-63k