CIAM Product Owner
Role summary
The Product Owner will lead the Customer Identity and Access Management (CIAM) program, providing subject matter expertise and technical guidance. This role involves planning, evaluating, architecting, and supporting the enterprise CIAM solution and its processes. The Product Owner will identify and evaluate emerging CIAM technologies, bridge business needs with technical feasibility, and design key CIAM components like registration, authentication, authorization, and privacy management. They will also serve as the primary escalation point for operational and security issues, conduct market research, and develop the CIAM team through training and skill gap management. A Bachelor's degree with 12+ years of IT experience, including 10+ years in CIAM, is required.
Job Tittle: CIAM Product Owner
Location: Remote
Duration: Long Term
Job Description:
Primary Function
: The Product Owner will serve as the overall leader for the Customer Identity and Access Management (CIAM) program and provide subject matter expertise on a variety of technical and non-technical topics. The Product Owner provides technical guidance and is responsible for contributing to the planning, evaluation, architecture and support of the enterprise CIAM solution and its associated processes. The Product Owner will also be responsible for identifying, evaluating and participating in decision making around new and emerging CIAM technologies and should be able to support other areas of IAM as needed.
Essential duties to be performed:
- Work with key stakeholders to analyze and document requirements, transforming them into actionable functional and technical specifications. Bridge the gap between business needs and technical feasibility within the CIAM program
- Build a strong CIAM program for customers, partners, suppliers, distributors, vendors and employes and serve as subject matter experts. Key technical contributor to the strategy, design, engineering and management of the program
- Design CIAM processes and identify opportunities for improvements. Plan, design and implement key components like user registration/enrollment, authentication/authorization, user self-service, data security, privacy and consent management, fraud and attack detection, session and token management, reporting etc.
- Leading the technical aspects of the CIAM program, providing guidance to team members, and ensuring solutions are aligned with business needs and CIAM best practices
- Work to understand the IT enterprise architecture and collaborate with the architecture team to ensure the CIAM/IAM security standards are created and adopted into the Enterprise Architecture frameworks
- Be the primary point of escalation for operational and security issues for CIAM platform and solution. Lead and support ongoing CIAM operations, maintenance and specific problem resolution. Anticipate, identify, track and assist in resolution of technical issues
- Conduct industry and market research and maintain a working knowledge of emerging trends and technologies in the CIAM discipline. Ensure that the CIAM team is aligning with global standards and initiatives
- Create and manage a training program to develop the CIAM team. Develop and increase the capability and skills of the current team. Identify, staff, and manage necessary skills to fill gaps in the team
- Manage and direct a consultative team approach for enterprise-wide security initiatives with key stakeholders
- Produce & review daily, weekly, monthly reports to measure services against key performance & risk indicators
- Create an environment of trust and confidence amongst the team
Experience and Training
:
- Bachelor’s degree or equivalent with 12+ years of information security or information technology experience
- 10+ years’ working experience in Customer Identity and Access Management (CIAM)
- Strong understanding of CIAM concepts, technologies, and best practices. Highly effective in developing and communicating audience appropriate information to technical, non-technical, management, and executive audiences
- Proven experience in successfully designing, implementing and operating CIAM service capabilities and overall IAM functions in technically complex organizations
- Extensive experience in architecting, building and implementing large-scale CIAM platforms with one or more of the leading CIAM/AM products - MS Entra External ID, Ping Identity, Okta, Salesforce IAM etc.
- Experience in developing and running multi-year, complex CIAM initiatives and programs
- Experience managing relationships with Product and Services vendors. Proven ability to build and maintain strong enterprise relationships with internal and external teams/partners
- Strong understanding of AM protocols (OAuth 2.0, OpenID Connect, SAML) and security principles, including encryption, token security, and session management.
- Deep knowledge of agile processes and workflows
- Must have good communication and collaboration skills
- Solid diagnostic, testing, and problem-solving skills
- Nice to have experience with the Salesforce.com platform. Sales Cloud, Service Cloud, CPQ, Experience Cloud etc. Experience in Force.com/Lightning/LWC/Apex, CICD/COPADO/JIRA/DevOps
- Experience with Lightning Pages, triggers, SOQL, SOSL, API, Flows, LWC, Web Services (SOAP & REST)
- Proficiency in data manipulation and analysis using SQL. Experience with Angular framework/Java.
- Working knowledge of Active Directory concepts, including users, computers, groups, policies. Experience with Linux and Windows Operating Systems
- Preferred experience with Cloud technologies (Oracle Cloud, Azure or AWS)
- Understanding of database architecture and concepts
- Good organizational and time management skills
- Must be team-oriented and able to collaborate across many participating teams
- Preferred position relevant information security certifications (CISSP, CIGE, CIAM, CIMP, CAMS, CIPA)
