Staff Software Engineer (+ Equity) at AI-powered customer support startup
Role summary
TechTree is recruiting for a Staff Software Engineer at an AI-powered customer support startup. This role involves technical leadership, owning key product areas, setting architecture and quality standards, and mentoring engineers. The engineer will contribute across full-stack, frontend, backend, and AI integrations, tackling complex problems and owning systems end-to-end. The ideal candidate has 4+ years of engineering experience, ideally in startups, with expertise in modern web technologies, product architecture, and AI integrations. The position offers a competitive salary and equity, with the opportunity to work on cutting-edge AI solutions.
*This is a role that TechTree is recruiting for on behalf of one of our clients.*
*TechTree is an AI-driven recruitment platform working with high-growth companies.*
*When you apply, our AI Agent matches you not just to this role, but to other relevant opportunities across our network, so one application can unlock multiple roles.*
About the Role
We’re growing our San Francisco engineering hub and hiring a Staff Software Engineer to act as a technical leader. You’ll own key product areas, set architecture and quality standards, mentor an elite engineering team, and make decisions that shape the product’s future. This is a role where you’ll contribute across full-stack, frontend, backend, and AI integrations, pushing both the product and yourself in deeply rewarding ways.
What You'll Be Doing
- Lead technical direction: define architecture, reliability, and performance standards; make trade-offs explicit; maintain a high bar.
- Build and mentor a team: hire engineers, elevate their skills, and foster a high-trust, high-feedback culture.
- Work directly with customers: translate complex, high-leverage problems into shippable solutions; measure outcomes.
- Own critical systems end-to-end across SF & Dublin offices.
- Partner with product, design, and GTM teams to share context and push decisions forward.
What We're Looking For
- 4+ years of engineering experience, ideally at startups (Series A–C).
- Experience mentoring engineers and leading technical decisions.
- Deep expertise in modern web technologies, product architecture, and AI integrations.
- Ability to tackle high-impact, complex problems and own systems end-to-end.
- Passion for building innovative, high-performance products in a collaborative, fast-paced environment.
Compensation & Benefits
- Salary: $230,000 – $250,000 + equity
- Work on high-impact systems at the cutting edge of AI-powered customer support
- Opportunity to grow alongside experienced founders and a tight-knit, high-performing team
About TechTree's Client
The client is building innovative AI and generative technology solutions to scale customer support without losing human warmth, empathy, and intuition. The team combines AI, real-time simulations, and advanced engineering to deliver transformative experiences. Joining means contributing to something ambitious, challenging, and genuinely new with experienced founders and a tight-knit team.
*What is TechTree?*
*TechTree combines AI agents with human support to give candidates a better, more transparent hiring experience:*
- *AI-driven matching across high-growth company roles.*
- *Human team support for context, clarification, and guidance.*
- *All roles are live and actively hiring; applying may also match you to other relevant opportunities.*