Senior Program Manager - National Fibre Community Build
Role summary
TELUS is seeking a Senior Program Manager to lead its national Fibre Build Program, a multi-billion dollar investment in Canadian connectivity infrastructure. This role involves driving program governance, planning, performance, process improvement, and stakeholder communication. You will collaborate across internal teams and external partners to execute fibre deployment to new communities, managing complex, cross-functional programs from conception to delivery. Key responsibilities include strategic leadership, cross-functional orchestration, clear communication of complex updates, and innovative problem-solving. The ideal candidate has a proven track record in managing large, multi-stakeholder programs, strong risk management skills, and a strategic, data-informed approach.
Description
Help business leaders solve complex business challenges.
Join Our Team And What We'll Accomplish Together
We are seeking a highly motivated Senior Program Manager to play a pivotal role in the Fibre Build Program. The Fibre Build team is driving the future of Canadian connectivity. We're expanding TELUS' national footprint with a multi-billion dollar investment in crucial infrastructure, bringing our world-leading networks to new customers.
Our Fibre Build team, within the Fibre Enablement Program, drives premise delivery to consumer and business customers throughout Canada. In this role, you will collaborate across teams within TELUS and external partners, to execute on the deployment of fibre service delivery to new communities.
Your talents will contribute to multiple streams of work including:
- Program Governance - driving program oversight and accountability
- Planning & Performance - ensuring end to end coordination & prioritization across stakeholder teams
- Processes & Enablement - leading process/program improvement initiatives
- Stakeholder Communication - reporting progress to leadership and managing stakeholder expectations
What You’ll Do
You will work with Project Managers and partner entities to deliver on expanding fibre footprint to new communities. You will improve the larger program’s tracking and decision making across all stages of implementation including: planning, permitting, 3rd party utility upgrades, design, materials, construction, drop placement. This means:
- Strategic Program Leadership: You'll own complex, cross-functional programs from conception to delivery—managing scope, timelines, budgets, and stakeholder expectations while keeping multiple initiatives moving forward simultaneously
- Cross-Functional Orchestration: You'll be the connective tissue internally across key TELUS teams and externally with our entity stakeholders, building relationships, facilitating alignment, and ensuring seamless communication on mission-critical initiatives
- Strategic Communication: You'll translate complex program updates into compelling narratives for diverse audiences, from executive steering committees to operational teams, driving actions and outcomes
- Problem-Solving & Innovation: You'll diagnose root causes, design creative solutions, rally stakeholders, and drive execution to keep programs on track
Qualifications
What you bring
- Program Management Driver & Orchestrator – You have a proven track record managing complex, multi-stakeholder programs with significant budgets. You're skilled in risk management, governance frameworks, and driving accountability across teams you don't directly control
- Strategic Thinker – You connect the dots between business objectives and program execution, anticipating challenges, identifying opportunities, and ensuring every initiative ladders up to our broader mission
- Change Champion – You understand that transformation isn't just about process—it's about people. You embed change management principles into your programs, bringing stakeholders along the journey while maintaining momentum
- Data-Informed Decision Maker – You leverage data and insights to track program health, identify risks early, and make informed recommendations. You're comfortable building dashboards, analyzing trends, and presenting metrics to leadership
- Business Focused Operator - You thrive while juggling multiple priorities while keeping major initiatives on track. You know when to zoom out for the big picture and when to roll up your sleeves for tactical delivery
- Compelling Communicator - You are an influential communicator at all levels of the organization, translating complexity into clarity and inspiring action
- Relationship Builder - You create purposeful collaboration and meaningful outcomes through your relationship management, influencing and negotiation skills
Great-to-haves
- 3-5+ years of experience with large-scale transformation/change management initiatives
- 3-5+ years of experience in a PMO or strategic roles supporting senior leaders
- Knowledge of Canadian telecommunications market and regulatory environment
- Experience managing telecommunications infrastructure and/or fibre build programs
- Experience with data analysis and visualization (Google Cloud Platform, Looker Studio, etc.)