Senior Program Manager - Systems Experience Evolution
Role summary
TELUS is seeking a Senior Program Manager to lead systems and process transformations for its System Experience Evolution (SEE) team. This role involves driving high-impact initiatives, facilitating executive workshops, aligning roadmaps, and supporting new market launches. The Senior Program Manager will manage program budgets, resources, and cross-functional partnerships with product, marketing, CIO, and operations teams. Key responsibilities include identifying growth opportunities, improving execution, and championing collaboration through clear communication and reporting structures. The ideal candidate will have 7-10 years of professional experience, with a minimum of 5 years in a program leader role, strong business and financial acumen, and experience in change management and managing ambiguity. Bilingualism in English and French is required.
Location:
Montréal, QC, CA Calgary, AB, CA Rimouski, QC, CA Edmonton, AB, CA Toronto, ON, CA Vancouver, BC, CA
Req ID: 53887
Jobs by Category: Operations
Job Function: Project Management
Status: Full Time
Schedule: Regular
## Description
Our team and what we’ll accomplish together
We are transforming how TELUS connects communities across Canada — and we’re just getting started. As a Senior program manager on the System Experience Evolution (SEE) team, you’ll be at the center of a national movement that blends innovation, purpose, and execution.
You’ll join our team of experts driving systems and process transformations enabling market expansion, local engagement, and customer growth through the power of PureFibre MC . This is a team that thrives on momentum — fast-paced, highly collaborative, and united by a shared passion for delivering impact where it matters most.
If you’re energized by big goals, inspired by teamwork, and ready to help shape the most exciting growth programs, we want to hear from you.
What you’ll do
You'll drive dynamic, high-impact work across the business: lead transformation initiatives for critical systems, facilitating executive workshops, aligning capability roadmaps, and supporting new market launches — all while building organizational capability and ensuring sustainable adoption. You'll keep our programs on track — ensuring Canada's best team continues to deliver results that matter by:
- Lead strategic initiatives and multi-workstream programs measured by delivery imelines, stakeholder satisfaction, and business outcomes
- Solve complex, ambiguous business challenges with clear, actionable strategies
- Establish and lead program steering committees and governance structures to ensure alignment and accountability
- Manage program budgets and resource allocation across workstreams, optimizing capacity and maximizing delivery impact
- Partner cross-functionally with product, marketing, CIO, and operations teams to drive alignment, manage risk, and execute at scale
- Identify growth opportunities by improving execution, elevating customer experience, and accelerating delivery across community builds and customer programs
- Champion collaboration — establish communication cadences, dashboards, and reporting structures that keep stakeholders informed and celebrate mil estones, wins,and learnings across our national team
## Qualifications
What you bring
- 7–10 years of professional experience, minimum 5 years in a program leader role with industry leading program management tools and best practices
- Bilingual (English/French) — fluency required
- Telecom industry experience — deep understanding of the sector
- Cross-functional leadership — proven ability to unite diverse teams and perspectives to deliver cohesive, high-impact outcomes
- Collaborative influence — experience partnering with VPs, Directors, and senior leaders; skilled at influencing without authority
- Change management - Experience managing organizational change and building adoption strategies
- Comfort with ambiguity — you create clarity, structure, and momentum in fast-evolving environments
- Strong business and financial acumen — you understand the numbers and the strategy behind them
- Proactive and solution-oriented — curious, initiative-driven, and energized by shaping ambitious growth programs
- Strategic execution background — ability to connect high-level vision to on-the- ground delivery
Great-to-haves
- PMP certification
- Familiarity with TELUS systems and processes
- Experience with AI/ML pipelines, LLMs, or NLP applications
- University degree in business, communications, project management, or a related field.
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Salary Range: $86,000-$160,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Job Type: This is for a current vacancy
## A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.