Site Reliability Engineer - PaaS
Role summary
Tencent Cloud is seeking a Site Reliability Engineer (SRE) to ensure the stability and reliability of its PaaS products in North America. The role involves monitoring, troubleshooting, and mitigating risks for smooth service operations. You will leverage tools like CI/CD and data analytics to enhance operational efficiency, drive product deployments and upgrades, and optimize product architecture. Responsibilities include resolving customer-reported issues, documenting operational processes, and producing technical documentation. The ideal candidate has a Bachelor's degree in Computer Science or a related field, over 5 years of experience in application development, architecture design, or system operations, and expertise in public cloud platforms, Kubernetes, distributed systems, and common open-source components. Proficiency in programming languages like Java, Go, Shell, or Python, and strong Linux/TCP/IP skills are essential.
Responsibilities
● Monitor and maintain Tencent Cloud's PaaS products in North American region to ensure stability and reliability, resolving technical issues and mitigating risks to ensure services smooth operations in various technical scenarios.
● Utilize tools or platforms such as CI/CD, intelligence, and data to improve the overall efficiency of the operations team,drive products deployment,upgrade etc in region.
● Participate in the troubleshooting of PaaS products and resolve problems encountered by customers in the region.
● Drive optimization and upgrades of product architecture and operations by deeply understanding cloud product architecture and technical principles.
● Document operational processes to improve service efficiency and delivery.
Requirements
● Bachelor's degree or above in Computer Science or related fields.
● Over 5 years of experience in application development, architecture design or system operations, experience with operation of services in public cloud platforms such as AWS,GCP or other Cloud.
● Profound understanding of distributed systems, strong expertise in container orchestration tools like Kubernetes and database like MySQL etc. Experience in commonly used open-source components including domain, CDN, Nginx, microservices, Redis, Kafka, Elastic Search etc.
● Proficiency in one or more programming languages such as Java, Go, Shell, and Python scripting.
● Strong expertise in Linux system, TCP/IP protocol, and troubleshooting skills.
● Strong sense of responsibility, excellent communication and teamwork skills, proactive thinking, and self-drive, with keen risk awareness and risk identification abilities.
● Excellent documentation skills, with the ability to produce technical documents and operational solutions promptly and effectively, and the capability to summarize insights for internal and external dissemination.
The base pay range for this position in the state(s) above is $115,800 to $160,000 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.