HIV Program Manager

Las Vegas, Nevada, United StatesOnsiteFull Time$62,000–$67,000 /yrPosted 2 months ago

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Role summary

The HIV Program Manager will lead The Center’s Rapid Start program, focusing on immediate linkage to HIV care and antiretroviral therapy. This role involves building and improving program operations, supervising staff (including hiring, coaching, and performance management), developing and managing budgets, and strengthening referral pathways. The Manager will work closely with clinical leadership and community partners to establish an exceptional rapid start model. Key responsibilities include tracking program metrics, analyzing data for operational improvements, managing program budgets, supporting grant activities, and fostering strong relationships with various community and healthcare partners. The position requires a Bachelor's degree and experience in program management, healthcare operations, or HIV services.

Position Overview

The HIV Program Manager provides day-to-day leadership for The Center’s Rapid Start program. This role is responsible for building, implementing, and continuously improving a high-performing rapid start program that ensures immediate linkage to HIV care and antiretroviral therapy. The Manager supervises staff, monitors program performance, develops and manages budgets, strengthens referral pathways, and works closely with clinical leadership and community partners to create an exceptional rapid start model.

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Key Responsibilities

Report directly to the Director of the Clinic and provide operational leadership for the Rapid Start Program.
Supervise Rapid Start program staff, including hiring support, onboarding, training, scheduling, coaching, performance management, and retention efforts.
Develop, implement, and maintain workﬂows and protocols that support immediate linkage to HIV care, same-day or rapid antiretroviral treatment access, and strong continuity of care.
Create and maintain a high-performing team culture grounded in accountability, urgency, collaboration, compassion, and excellent patient service.
Track, analyze, and report program metrics, including linkage timelines, rapid start initiation, retention indicators, referral sources, productivity, and other key performance measures.
Lead regular metric review meetings with staff and leadership and use data to identify gaps, improve workﬂows, and strengthen outcomes.
Develop and manage program budgets in collaboration with clinic leadership, including forecasting needs, monitoring spending, and identifying opportunities for program growth and sustainability.
Support grant-related activities assigned, including implementation, tracking, reporting, and alignment of program activities with grant requirements.
Build and maintain strong referral relationships with hospitals, testing sites, community-based organizations, medical providers, public health partners, and non-traditional points of access.
Oversee accurate and timely documentation, data collection, monthly reporting, and program records in accordance with organizational, grant, and regulatory requirements.
Partner with clinic leadership to identify service gaps, expand rapid start capacity, and develop one of the strongest rapid start programs possible for the community.
Participate in meetings, trainings, committees, community coalitions, and cross-functional workgroups that support program excellence and organizational goals.
Represent The Center professionally in community settings and support outreach and education efforts related to HIV rapid linkage and care engagement.
Perform other related duties as assigned in support of clinic operations and program success.

Minimum Qualifications

Three to ﬁve years of progressively responsible experience in program management, healthcare operations, HIV services, public health, or a closely related ﬁeld.
At least two years of experience supervising staff or leading teams.
Experience with budget development, budget monitoring, and program reporting strongly preferred.
Experience using data and performance metrics to guide operational improvement strongly preferred.
Experience working in HIV care, sexual health, community health, case management, or rapid linkage to care programs strongly preferred.
Experience with grant-funded programs and compliance requirements preferred.
Experience with public speaking, training, and community partner engagement preferred.

Knowledge & Skills

Strong leadership skills with the ability to build teams, set expectations, and drive performance.
Ability to develop systems, workﬂows, and processes that support timely, high-quality patient-centered care.
Strong analytical skills and ability to gather data, interpret trends, and prepare clear reports for leadership and stakeholders.
Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing needs.
Strong verbal, written, presentation, and interpersonal communication skills.
Ability to work collaboratively across departments and with external partners.
Knowledge of culturally responsive practices related to LGBTQ plus communities and people affected by HIV.
Proﬁciency in Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to work ﬂexible hours, including occasional evenings and weekends, as needed.
Reliable transportation and ability to work from multiple locations when required.
Spanish or other language ﬂuency is a plus.

Physical Requirements

Ability to lift to 50 lbs and assist with light setup tasks.
May be outside in extreme weather conditions or indoors with loud noises
This position may require local travel, attendance at community meetings, and movement between clinic and partner sites.
The role may involve prolonged periods of sitting, computer work, standing, speaking, and participating in meetings or outreach activities.

Educational/Licensure Requirements

Bachelor’s degree in public health, healthcare administration, social work, nursing, psychology, or a related ﬁeld. Equivalent experience may be considered

Benefits

403(b) W/Employer percentage match
Health Insurance
Dental
Vision
Employee Assistance Program – EAP
PTO
Paid holidays
Floating Holidays
Birthday time

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