Technical Trainer II
Role summary
We are seeking a Technical Trainer II to join our Knowledge, Education, and Support team. This role focuses on delivering technical training to our customer and partner base, collaborating with cross-functional teams to tailor resources, and developing/maintaining training programs. You will be responsible for enhancing customer skills globally, analyzing data for continuous improvement, and scaling training programs. The ideal candidate has 5+ years in a technical customer-facing role, 3+ years in content creation, and experience with AI tools, API technology, and automation. Familiarity with SaaS and LMS is preferred. This is a remote position based in North America (Eastern Timezone) with up to 20% travel.
Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.
Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.
At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.
Become a pivotal member of our dynamic Knowledge, Education, and Support team as a Technical trainer. Your primary focus will be delivering technical training for our growing customer and partner base. Collaborate seamlessly across multifunctional teams, including customer success, partner relations, sales, and engineering, to tailor Tines resources and content. Take charge of developing, delivering, and maintaining training programs, playing a crucial role in elevating the skills of our Customer base. Your impact will extend globally, supporting the delivery of world-class customer services as we expand our reach.
Join us on this exciting journey as we enhance Tines's customer experiences worldwide.
Location: We require our employee to be located in North America in one of the Eastern Timezone states.Travel: up to 20% for customer on-site trainings (approximately 1-2x a month)
What you will be doing
What you will be bring
Compensation: $100,000 - $120,000 + equity
#LI-SW1 #LI-remote
At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.
Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.