Senior Information Security Engineer
Role summary
We are seeking a Senior Information Security Engineer to provide day-to-day operational support for enterprise Identity and Access Management (IAM) platforms, including vendor solutions like CyberArk and internal applications. This role focuses on maintaining operational stability, executing daily service requests, adhering to SLAs, and managing the full lifecycle of change requests. Responsibilities include troubleshooting issues, supporting integrations, performing hygiene and audit tasks, and identifying automation opportunities through scripting and APIs. The engineer will also participate in on-call rotations to ensure the high availability of critical IAM services. A minimum of 5 years of experience in information security or IAM is required, along with hands-on experience in privileged access platforms and scripting skills.
Role: Senior Information Security Engineer
Type: W2 only
Location: Charlotte, NC (Hybrid)
We are seeking a Senior Information Security Engineer to support enterprise IAM platforms, including both vendor solutions such as CyberArk and internally developed IAM applications. This role focuses on operational stability, execution of daily service requests, adherence to SLAs, and full lifecycle management of change requests. The engineer will troubleshoot issues, support integrations, perform hygiene/audit tasks, and participate in on‐call rotations for critical IAM services.
Key Responsibilities
• Provide day‐to‐day operational support for IAM platforms including CyberArk and in‐house IAM applications.
• Perform BAU activities such as account unlocks/unsuspends, onboarding/offboarding, password rotations, health checks, and access lifecycle tasks.
• Analyze, create, validate, implement, and close change requests in alignment with established processes.
• Support requests from IAM integration teams and internal stakeholders.
• Perform operational hygiene tasks including human/non-human account cleanup, permissions reviews, and audit activities.
• Troubleshoot incidents, assist in root-cause analysis, and support platform upgrades, patching, and maintenance.
• Identify and implement automation opportunities using scripting and APIs.
• Participate in on‐call rotations to ensure high availability of IAM services.
Required Qualifications
• 5+ years of experience in information security or identity & access management.
• Hands-on experience with CyberArk or similar privileged access platforms.
• Experience supporting IAM operational environments with defined SLAs.
• Ability to manage change requests through full lifecycle (analysis → build → validation → implementation → closure).
• Scripting skills (PowerShell, Python, REST APIs).
• Solid understanding of IAM concepts, access lifecycle processes, and operational security controls.
Preferred Qualifications
• CyberArk certifications (Defender, Sentry, Client) or equivalent IAM solution experience.
• Experience supporting custom or in-house IAM applications.
• Familiarity with Active Directory, Windows/Linux administration, and cloud (AWS/Azure) IAM integrations.
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