Senior Product Designer (Healthcare Systems + AI)
Role summary
Tsb Healthcare is seeking a Senior Product Designer to build the digital front door for healthcare access in Canada. This role operates at the intersection of product, systems, and growth, focusing on designing patient booking, check-in, and clinic operational workflows across web, mobile, and kiosk platforms. The designer will leverage AI tools to enhance output speed and quality, create high-converting marketing assets, and develop pitch decks for health authorities and partners. Success involves optimizing website conversion, closing deals, and simplifying complex healthcare systems into intuitive user experiences. The position starts as a part-time/contract role with potential for full-time leadership.
Tsb Healthcare is looking for a Senior Product Designer (Healthcare Systems + AI)
We are a startup that is building the digital front door for healthcare access in Canada.
Lab Online Booking (LOB) is already operating at provincial scale:
- Millions of appointments processed
- Deployed across multiple health authorities
- Proven system-wide cost savings and operational impact
We are now expanding into:
- Imaging
- Immunization
- Multi-department patient flow systems
We need a senior designer who can operate at the intersection of:
product, systems, and growth.
What You’ll Do
You will own design across the entire surface area of the company:
1. Product Design (Core)
- Design patient booking flows, check-in, and queue experiences
- Improve operational workflows for clinics and staff
- Simplify complex healthcare systems into intuitive interfaces
- Work on kiosk UX, mobile, and web platforms
2. Growth & Conversion Design
- Design high-converting landing pages (SEO + AIO)
- Create healthcare-specific marketing assets
- Build and continuously improve pitch decks for:
- health authorities
- government
- enterprise partners
3. Systems Thinking
- Map full patient journey:
booking → arrival → check-in → completion
- Design for:
- high-volume environments
- walk-ins + appointments
- multi-site coordination
- Translate operational complexity into simple UX
4. AI-Augmented Design
- Use AI tools to 3–5x output:
- Figma AI / plugins
- Midjourney / image generation
- ChatGPT / Claude for UX writing + flows
- Web builders / no-code tools
- Rapidly prototype, test, and iterate
RequirementsMust-Have
- 5+ years in UI/UX or product design
- Strong portfolio showing:
- real product flows (not just visuals)
- dashboards, systems, or complex UX
- Proven ability to design for conversion or growth
- Advanced Figma skills
- Strong UX writing instincts
Critical (Non-Negotiable)
- AI-native workflow
- You actively use AI to increase speed and quality
- You can demonstrate how AI improves your output
Strong Advantage
- Healthcare experience (labs, clinics, EMR, scheduling)
- Experience designing:
- marketplaces
- booking systems
- dashboards / analytics tools
- Front-end capability (HTML/CSS/React or similar)
What Success Looks Like
- Website converts health authorities, not just visitors
- Websites are optimized for SEO and AOI strategically for maximum exposure and expansion friendly
- Pitch decks close pilots and procurement cycles
- Booking flow reduces friction and increases completion rates
- Product feels simple despite underlying system complexity
Compensation
- This role will begin as a part-time / contract engagement focused on high-impact deliverables (product UX, website, and pitch materials).
- Initial structure: 10–20 hours per week (flexible)
Top performers will have the opportunity to:
- Transition into a core leadership position
- Participate in equity / long-term upside
- Help shape the product and design direction of a province-scale healthcare platform
- Compensation: project-based or hourly, aligned with experience
- Clear path to full-time leadership role (Head of Product & Design) based on performance and company growth
How to Apply
Send:
- Portfolio (focus on systems, not just visuals)
- Example of how you use AI in your workflow
- Short breakdown of a complex UX problem you solved
Job Type: Part-time
Pay: $60.00-$120.00 per hour
Expected hours: 10 – 20 per week
Work Location: In person