Senior Data Engineer

Overland Park, Kansas, United StatesOnsiteFull TimeSeniorPosted 2 months agoVisa sponsorship available

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Role summary

We are seeking a Senior Data Engineer with 8-16 years of experience to support development, product, and implementation teams. This role involves troubleshooting production software issues, documenting problems in a trouble ticket system, and performing investigations and reporting for customer-impacting issues. The ideal candidate will have in-depth knowledge of SQL (T-SQL, Postgres), experience with AWS cloud tools (S3, Lambda, Batch), and proficiency in .NET, JSON, and Node.JS. Responsibilities include researching platform issues, identifying root causes, implementing workarounds, and communicating effectively with stakeholders. A Bachelor's degree in a relevant IT field is preferred.

## Responsibilities

Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues
Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database
Perform investigation/documentation/reporting for customer-impacting or recurring issues
Communicate effectively with state and federal teams and key stakeholders both proactively and reactively
Research and analyze platform issues working cross-functionally across state and federal teams and customers to identify root cause and corrective actions
Implement workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
Understand and respond properly to escalation procedures; Follow through and assist in troubleshooting after escalating

## Qualifications

8-16 years of experience in the field or related area
Bachelor’s degree is preferred, or equivalent, in Computer Science, Management Information Systems or other IT specialties.
Knowledge of .NET, JSON, Node.JS
In depth knowledge of SQL, T-SQL, and/or Postgres
Experience solving complex technical problems with creative solutions
Experience with AWS cloud tools such as S3, Lambda & Batch
Excellent interpersonal skills.
Strong organizational & prioritization skills.
Effective analytical ability, particularly in a technical, data-oriented environment.
Excellent written and verbal communication skills.

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