Senior Program Manager (Change Management) #5434

Target Hiring Range: $151,000-$161,000

Department: Chief Information Officer
Posting Date Range: 4/3/2026-4/17/2026
Pay Grade Range: $130469-$181570
WorkHours: 8:30am-5:30pm
FLSA Status: Exempt
Remote Work Status: Hybrid
Hybrid Schedule: 6 days per month on site with specific scheduled days and times subject to the operational needs of the team as well as manager approval.
All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.

The Senate Sergeant at Arms does not pay for relocation expenses.

This vacancy announcement closes at 7pm EST. Late applications will not be accepted.

JOB OVERVIEW

Job Description

The Target Hiring Range for this position is: $151,000-$161,000

The Senate Sergeant at Arms is hiring a Senior Program Manager (Change Management) within the Technology Engagement and Communications (TEC) branch of IT Support Services (ITSS), under the Sergeant at Arms’ (SAA) Office of the Chief Information Officer (CIO).

Our team is responsible for ensuring that Senate offices and staff understand, adopt, and effectively use the technology services and solutions provided by the CIO. We serve as a critical link between technology delivery teams and the Senate community, supporting successful implementation through clear communication, stakeholder engagement, and continuous feedback.

As an Senior Program Manager (Change Management), your work will focus on leading the people side of change for technology initiatives across the CIO organization. This includes assessing the impact of new systems and services, developing and executing change management strategies, engaging stakeholders across Senate offices, and ensuring successful adoption of new tools and processes. You will collaborate closely with ITSS teams, application owners, and Senate partners to define change approaches, develop communications and training plans, and monitor adoption and user experience outcomes.

Successful candidates will have a strong interest in organizational effectiveness, stakeholder engagement, and improving the user experience of technology services. The ideal candidate demonstrates a structured approach to change management, strong communication skills, and the ability to navigate a complex, decentralized organization. A learning mindset is essential, including openness to feedback, a willingness to continuously improve, and the ability to apply lessons learned to future initiatives.

If you are a forward-thinking individual with a passion for driving adoption, improving how organizations implement change, and supporting the effective use of technology across the Senate, we encourage you to apply. Join our team and help ensure that technology investments deliver meaningful value to the Senate community.

Key Accountabilities/Essential Job Duties
Develops and implements an integrated change management strategy and plan, validates progress and recommends modifications. Develops indicators and institutes measurement and reporting plans to allow for assessment of change management throughout the lifecycle of the project. Serves as a change liaison for key stakeholders to assist with championing and facilitating change, supporting and coaching other stakeholders to drive the required change. Develops and leads a comprehensive communication plan for the project to engage stakeholders at all levels of the organization. Assesses and validates the scope and impact of required changes associated with the project. Other duties, as assigned.

JOB SPECIFICATIONS

Required Education
Bachelor’s Degree.

Other Duties/ Responsibilities

• Will serve as Contracting Officer’s Representative (COR).

Required Work Experience

• At least 8 years of experience in organizational change management.

Required Special Skills/ Knowledge

• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.
• Excellent communication, presentation, and facilitation skills.
• Strong interpersonal skills with the ability to influence and engage stakeholders at all levels.
• Must bring a blend of specialized experience, innate strengths, and formal knowledge to successfully lead enterprise-wide transformation initiatives.
• Ability to apply structured change management methodologies.
• Emotional intelligence, strategic thinking, and the ability to influence without authority.

Desired Qualifications

• Demonstrated experience leading organizational change management efforts fortechnology initiatives, including developing and executing change strategies,communications, and adoption plans.
• Strong understanding of change management frameworks (e.g., Prosci, ADKAR) and experience applying structured methodologies to drive adoption.
• Experience working in the Senate and/or a legislative or highly decentralized organizational environment.
• Proven ability to engage and influence stakeholders at all levels, including senior leadership and external partners.
• Exceptional communication skills, with the ability to translate complex technical concepts into clear, actionable messaging for diverse audiences.
• Experience developing and delivering communication plans, training materials, and user-facing documentation to support technology adoption.
• Ability to assess change impacts, identify risks, and implement mitigation strategies in complex environments.
• Demonstrated ability to lead cross-functional initiatives and coordinate across multiple teams and priorities.
• Strong analytical skills, including the ability to gather feedback, interpret data, and measure adoption and customer experience outcomes.
• Experience establishing best practices and continuously improving processes related to change management, communications, and user engagement.
• Certification in change management (e.g., Prosci) or project/program management (e.g., PMP) preferred.

Working Conditions

• This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during a lapse, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.
• The person in this position must be able to remain in a stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• The person in this position must constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The person in this position must be able to exchange and communicate accurate information.

CONDITIONS OF EMPLOYMENT

To be employed by a Senate employing office in a paid position in the continental United States an individual must:
1. Be a U.S. citizen;
2. Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. § 1324b(a)(3)(B);
3. Be (i) admitted as a refugee under 8 U.S.C. § 1157 or granted asylum under 8 U.S.C. § 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
4. Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).
Employment is contingent on background / security investigation results.

BENEFITS AT-A-GLANCE

The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW.

ACCOMMODATIONS

As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to employment@saa.senate.gov with “Accommodation” in the subject line.

VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE

If you are identifying as veterans' preference eligible under the VEOA, please use this link to complete your application for Veterans' Preference *AFTER* you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application.
Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms.

• All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.
• Late applications for veterans’ preference will not be considered.
• Documentation to obtain veterans’ preference will not be considered if attached to the job application.
• If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email SAARecruitment@saa.senate.gov.

An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.