Logistics Operations Program Manager (Remote with Travel Required)

Logistics Operations Program Manager

Location: Remote with Travel

Type: Full-Time, Salary with Bonus

Experience Level: 1-3 years of relevant experience in logistics operations, transportation management, or supply chain coordination

Are you a detail-oriented problem-solver with a passion for keeping shipments moving smoothly and building strong partnerships across the supply chain? Join our growing Logistics Team as a Logistics Operations Program Manager, where you'll oversee daily shipment operations, drive performance through KPIs, lead a small team, and collaborate with customers, carriers, and internal stakeholders to deliver exceptional results.

In this role, you'll play a pivotal part in managing high-volume shipment programs, ensuring on-time performance, cost efficiency, and proactive issue resolution in a fast-paced environment. If you thrive on accountability, relationship management, team leadership, and turning operational challenges into opportunities, this is your chance to make a real impact.

Key Responsibilities

• Manage and maintain daily oversight of multiple shipments, including track-and-trace activities, proactive monitoring, and timely status updates to ensure seamless execution from pickup to delivery.

• Lead, coach, and develop a team of logistics professionals; provide guidance, performance feedback, and support to foster a collaborative, high-performing environment.

• Build and maintain strong relationships with customers, shippers, receivers, and carriers to foster trust, resolve issues quickly, and support long-term partnerships.

• Monitor and maintain operational Key Performance Indicators (e.g., on-time pickup, on-time delivery, shipment accuracy, and cost per shipment) while holding carriers, both internal and external, accountable to their performance metrics through regular scorecards and corrective actions.

• Collaborate closely with Carrier Sales, Finance, and Senior Leadership on budgeting, invoicing, rate negotiations, cost optimization, and strategic initiatives.

• Proactively identify and resolve operational challenges, perform root-cause analysis and implement solutions to prevent reoccurrence and improve efficiency.

• Support broad operational functionality, including shipment planning, load optimization, carrier selection, and coordination across transportation modes.

• Analyze logistics data and trends to drive continuous improvement, reduce costs, enhance service levels, and identify opportunities for process enhancements.

• Ensure compliance with industry regulations, safety standards, and company policies, while contributing to risk management and quality control.

• Participate in cross-functional projects, such as implementing new tools or processes, and provide regular reporting on program performance to leadership.

• Additional responsibilities may include negotiating transportation rates/contracts (as needed), managing exceptions or claims, supporting inventory accuracy where relevant to shipments, and contributing to budget tracking or vendor performance reviews.

• Regular travel to customer locations is expected with this role. So the ability to be flexible on travel is a must.

What We're Looking For

• Experience: 1-3 years in logistics operations, transportation coordination, supply chain, or a similar role managing shipments and carrier relationships. Experience in a 3PL, freight brokerage, or high-volume shipping environment is highly preferred. Prior experience leading or mentoring a small team is a plus.

Skills & Competencies:

• Strong proficiency in track-and-trace tools, TMS (Transportation Management Systems), and Microsoft Office (especially Excel for data analysis and reporting).

• Excellent relationship-building and communication skills, with the ability to influence carriers, customers, and internal teams.

• Proven leadership and team management abilities, including coaching, motivating, and holding team members accountable.

• Strong problem-solving abilities with a proactive mindset—able to anticipate issues and act decisively.

• Solid understanding of logistics KPIs, carrier performance management, and cost-control strategies.

• Ability to thrive in a fast-paced, multi-tasking environment while maintaining high attention to detail.

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field is preferred but not required with equivalent experience.

• Results-driven, collaborative, accountable, and customer-focused. You enjoy working across teams, developing others, and turning data into actionable insights.

What We Offer

• Competitive base salary with performance-based bonus.

• Opportunities for growth in a supportive, fast-growing logistics environment.

• Full array of company benefits, generous PTO allotment, and the ability to carve your own path

VAKO Logistics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business needs. We encourage applications from diverse candidates and strive to create an inclusive workplace where everyone feels valued and respected.

If you're ready to take ownership of critical shipment programs, lead a small team, and drive operational excellence, we'd love to hear from you. Apply today with your resume and a brief note on why you're a strong fit for this role.

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote