Support
Role summary
This remote role focuses on processing and fulfilling user access requests, including mailboxes, group memberships, and service accounts, in compliance with SLAs and security policies. Key responsibilities involve access validation, troubleshooting, provisioning/deprovisioning across various systems (AD, email, integrated applications, SAP via Saviynt IGA), and ensuring access governance controls. The role also requires supporting user access reviews, conducting root cause analysis for access issues, and recommending process improvements. Proficiency in Spanish is essential for end-user interactions.
- Process and fulfil user access, mailbox, group membership, and service account
requests in line with defined SLAs and security policies.
- Perform access validation, troubleshooting, and entitlement corrections,
escalating complex cases as required.
- Execute provisioning/deprovisioning activities across AD, email systems, and
integrated applications.
- Ensure compliance with access governance controls, including documentation,
audit readiness, and ticket hygiene.
- Support user access review process, perform remediation and reporting.
- Conduct root cause analysis for recurring access issues and recommend
process improvements.
- Perform provisioning and deprovisioning activities via Saviynt IGA, ensuring
accurate entitlement mapping to SAP systems (ECC / S4 / BW / GRC as
applicable).
- Validate and troubleshoot failed provisioning jobs, connector issues, and access
sync discrepancies between Saviynt and SAP.
- Proficient in Spanish as most of interactions with end user will be in Spanishremote
B1 english
Originally posted on Himalayas
