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Software, Data Management, Cloud Computing

Senior Customer Success Engineer

British Columbia, CanadaFull TimeSeniorCA$118,000–CA$219,200 /yrPosted 25 days ago

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Role summary

The Senior Customer Success Engineer is a technical owner responsible for driving long-term customer outcomes with the Veeam Data Platform. This role involves leading onboarding, adoption, and optimization, identifying churn risk and upsell opportunities, and applying expertise in disaster recovery and resilience. Key responsibilities include configuring accounts, customizing policies, conducting assessments and recovery simulations, monitoring for churn risk, building business cases, and engaging with executive stakeholders. The ideal candidate has 5+ years in customer-facing engineering roles focused on data backup and recovery, with hands-on expertise in operating systems, virtualization, storage, scripting, cloud platforms, and DR&R best practices. Familiarity with Veeam is a plus, and relevant certifications are required or preferred.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role:

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.

What You’ll Do

  • Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
  • Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
  • Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
  • Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
  • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
  • Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
  • Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
  • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
  • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
  • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

    • What You’ll Bring

  • 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
  • Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
  • Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
  • VMCE certification required (may be completed post-hire within an agreed timeframe).
  • Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
  • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
  • Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
  • Excellent communication, cross-functional collaboration, and stakeholder management skills.

    • What you'll get

  • Paid vacation starting at 15 days per year and increasing to 20 or 25 days based on tenure, with 4 additional global VeeaMe Days and 24 paid volunteer hours annually through Veeam Cares
  • Paid parental leave that includes 3 weeks for all parents and 12 weeks for birthing parents
  • Medical, dental, and vision coverage from day one
  • Mental health support, therapy sessions, and digital wellness tools
  • RRSP retirement plan with matching contributions
  • Fertility support, plus 24 paid volunteer hours through Veeam Cares
  • AirVet: 24/7 virtual veterinary care at no cost
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

    • Compensation Transparency

    Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, and skills. Offers are typically made below the midpoint of the range.

    Pay Range
    $118,000—$219,200 CAD

    Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

    Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

    By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

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