RiseMe
LoginSign Up
Veeva Systems logo
Veeva Systems Verified
Enterprise Software, Life Sciences, Cloud Computing

Customer Success Manager - CRO Clinical Operations

Pennsylvania - Philadelphia, United StatesRemoteFull TimePosted 2 months agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Role summary

Veeva Systems, a leader in industry cloud for life sciences, seeks a Customer Success Manager focused on Clinical Operations. This role ensures CRO customers succeed with Veeva's Clinical Operations products and services, acting as a liaison to foster collaboration, manage escalations, and drive value through proactive engagement. The position requires 7+ years of experience in Clinical Operations within the life sciences industry, experience with large global CROs, customer-facing consulting, and managing relationships with key decision-makers. The role supports a "Work Anywhere" policy with up to 25% travel.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
 
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
 
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
 
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be responsible for ensuring our CROs customers’ success with Veeva’s Clinical Operations’ products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.

We're seeking a driven Clinical Operations expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience.

What You'll Do

  • Support 4-6 global CRO customers post-implementation with Veeva Clinical Operations applications (e.g. eTMF, CTMS, Study Startup, etc.)
  • Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
  • Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
  • Lead meetings with customers to demonstrate success and identify additional opportunities to add value
  • Provide strategic guidance to optimize use of Veeva applications and help create a  customer roadmap based on their business goals and needs
  • Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning

    • Requirements

  • 7+ years of experience in Clinical Operations within life sciences industry
  • Experience working in large global Clinical Research Organizations (CROs)
  • Customer-facing consulting experience
  • Experience managing relationships with key decision makers and application owners
  • Ability to travel up to 25%
  • Qualified candidates must be legally authorized to be employed in United States. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position

    • Nice to Have

  • 7+ years of working in software, or consulting
  • SaaS/cloud experience in Clinical Operations management
  • Experience working with Veeva Vault

    • Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

    • Compensation

  • Base pay: $100,000 - $180,000 
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
    • #LI-Remote
    #LI-MidSenior

    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
     
    Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
    Ready to apply?
    You'll be redirected to Veeva Systems's application page.

    Similar roles