Customer Growth Associate
Role summary
Vendra is seeking a Customer Growth Associate to join their GTM team and drive repeat usage, re-engagement, and revenue from existing customers on their manufacturing marketplace. This hands-on, customer-facing role involves acting as a primary point of contact for active customers, helping them through the RFQ to production process, and coordinating with operations to resolve issues. The associate will also re-engage inactive accounts by analyzing behavior and proactively reconnecting. Additionally, they will follow up with warm inbound leads, qualify needs, and support MQL/SQL conversion. Success is measured by customer satisfaction, increased RFQs and orders, and reactivation of dormant accounts. The ideal candidate has 1-3 years of experience in customer success, sales development, or a startup role, with experience in prospecting, lead-gen, gen AI, and CRM tools. Familiarity with technical manufacturing language is crucial, with a background in mechanical engineering or manufacturing being a plus.
We’re scaling our manufacturing marketplace across the United States and are expanding our GTM team with a Customer Growth Associate to drive repeat usage, re-engagement, and revenue from existing and recently active customers.
You’ll operate across customer success, sales, and operations. You’ll work directly with customers who already know Vendra - helping them move faster, engaging them on their programs, and bringing new new RFQs and orders onto the platform. This is a very hands-on, customer facing role with real ownership and a tangible impact on revenue.
### **What you’ll do**
1. **Engage recently active customers**
* Act as the primary point of contact for newly onboarded and recently active customers
* Help customers move from RFQ → quote → production
* Answer questions, remove friction, and keep projects moving forward
* Coordinate with operations and suppliers to unblock stalled deals
2. **Re-engage and reactivate existing customers**
* Analyze historical activity, order patterns, and customer behavior to re-engage inactive accounts
* Proactively reconnect with customers who have gone quiet or paused usage
* Understand why activity stalled (timing, pricing, internal blockers, technical issues, etc.)
* Drive reactivated accounts toward RFQ submission and order placement
3. **Follow up with warm inbound leads**
* Engage inbound interest from demos, referrals, events, partnerships, and prior conversations
* Qualify needs and guide customers toward the right next step on the platform
* Ensure timely, thoughtful follow-ups to convert interest into platform activity
4. **Support MQL / SQL conversion and pipeline movement**
* Execute consistent outreach to marketing and sales qualified leads
* Help convert interest into active pipeline and revenue
* Maintain clean CRM hygiene, activity tracking, and customer notes
### **What success looks like (in order of importance)**
* Customers feel supported, informed, and excited to work with Vendra
* RFQs, repeat orders, and customer engagement steadily increase
* Dormant or inactive accounts are reactivated every month
* Prototype or one-off customers graduate into repeat and production usage
* You take on increasing ownership as you learn the platform and customer workflows
### **What the ideal candidate looks like**
* 1–3 years of experience in customer success, business/sales development, or customer-facing startup role
* Experience with prospecting and lead-gen tools (HubSpot, Apollo, LinkedIn Sales Nav, etc.)
* Experience with gen AI tools (enriching leads, account research, messaging iteration, etc.)
* Exposure to CRM or sales engagement tools (HubSpot, Salesforce, etc.)
* Highly organized and comfortable with fast paced decisions and objectives
* Strong communication skills and confidence talking directly with customers
* Ability to learn technical manufacturing language quickly (CNC machining, fabrication, tolerances, materials, etc.)
**Nice to have (not required):**
* Mechanical engineering background or hands-on manufacturing exposure
* Familiarity with CNC machining, 3D printing, sheet metal, or industrial components
### **Why should you join Vendra?**
* You’ll be shaping the sales and customer trajectory to build a category-defining company in manufacturing
* You’ll work in an environment where your contributions will have immediate, tangible impact on revenue and success
* You will have tremendous growth opportunities because we want our early hires to lead future organizations\\
### Compensation
* Base: $80,000 - $100,000
* OTE: 50% of base at 100% quota attainment with uncapped earning potential and accelerators past 100%
* Career growth: Clear path into Customer Growth Manager, Account Manager, or broader GTM leadership as you take on more ownership
