Program Manager, Project Services Planning and Scheduling
Role summary
The Program Manager will oversee the execution and delivery of project services and start-up activities by monitoring cross-functional processes for accuracy and efficiency. This role involves coordinating efforts across departments to ensure seamless service delivery. Key responsibilities include creating and maintaining Standard Work and Leader Standard Work, deploying governing metrics, and providing direction to align with company goals. The position requires identifying process issues, collaborating on solutions, developing programs for revenue growth, and analyzing continuous improvement opportunities within the Service Delivery segment. The Program Manager will also monitor KPIs, maintain customer service standards, and handle escalated scheduling issues.
Position Summary
JOB DESCRIPTION
The Program Manager will oversee the execution and successful delivery of project services and start-up activities by monitoring cross-functional processes to ensure accuracy and efficiency. This role involves coordinating efforts across various departments to achieve seamless service delivery. Specifically, the Program Manager owns the creation and maintenance of Standard Work and Leader Standard Work for their workstream, and will deploy governing metrics and targets to the coordination teams. The position requires providing focused direction and communication to align with the company's mission and vision.
Responsibilities
- Set strategic direction to exceed revenue growth targets in all areas (with specific focus on project services, start-ups, and one-time services) by creating and maintaining Standard Work and Leader Standard Work for their workstream with governing metrics and visual management deployed to Supervisors and their teams
- Facilitate cross functional teams to ensure services are delivered as expected by the customer
- Identify root causes of broken processes and collaborate with others to implement fixes for the future.
- Collaboration with business owners to meet financial targets
- Develop programs within the Service Delivery business segment to maximize revenue growth.
- Review, recommend and implement policies and resources toward growth and profitability
- Analyze continuous improvement opportunities within the Service Delivery segment and institute required changes to ensure maximum revenue, productivity, and profit
- Develop, plan and implement processes to solve problems and improve performance.
- Monitor and Report Key Performance Indicators, adjusting strategies as needed to ensure achievement of Vertiv Services’ operational goals
- Maintain customer service standards and handle escalated scheduling issues.
- Works on complex projects that may be large in scope
- Demonstrates strong, comprehensive knowledge of concepts, principles, and technical capabilities to effectively execute a wide range of tasks and projects. Regularly contributes to the creation and refinement of policies and procedures
- Assist the Director, Service Operations in the implementation of new processes/policies and systems
- Act as a backup to a Coordinator during Coordinator absence as necessary
- Other duties and special projects as assigned
Qualifications
- Bachelor’s Degree in Business or equivalent experience.
- 3 - 5 years’ service experience
- Excellent written and oral communication skills.
- Demonstrated customer service resolution skills.
- Understanding of the Vertiv Service’s line of business and services
- Ability to work with minimum supervision.
- Highly detail oriented. Strong organizational skills are critical.
- Oracle experience.
- Problem solving skills.
- Ability to interact with all levels with the organization.
- Ability to handle multiple tasks and priorities.
- Working knowledge of Microsoft Office- Word, Excel, Access, PowerPoint.
- Ability to learn, document and train new processes.
- Other duties & special projects as required.
- Travel may be required.
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.