Sales Warranty Coordinator

Why Join Wagner? 

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

 Benefits include: 

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays 

• Medical, dental, and vision insurance

• Life and AD&D Insurance 

• Retirement Plans - 401K eligible employees can receive a company contribution up to 7% 

• Tuition Reimbursement

• Employee Assistance Program (EAP) 

• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more 
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans 

The Warranty Coordinator plays a critical role in supporting the Machine Sales organization by ensuring the accurate and timely enrollment of all machine and attachment warranty programs. This position serves as Wagner's subject matter expert for Caterpillar warranty products, enrollment requirements, and supporting systems, partnering closely with Sales Representatives, Sales Coordinators, Service teams, Rental Operations, and external customers. 

A successful Warranty Coordinator is highly organized, detail-oriented, and proactive. They take ownership of complex processes, build strong relationships across departments, and ensure every warranty is enrolled accurately and efficiently. They are trusted advisors to the sales team, problem solvers for customers, and champions of operational excellence. 

This role is ideal for someone who thrives in a collaborative environment and takes pride in delivering exceptional service and accuracy.

Pay Rate: $56,784.00 - $68,540.33 Annually
Pay rate is dependent upon education & experience. 

Essential Responsibilities

• Manage and administer warranty enrollment for new machines, used machines, attachments, and certified rebuild programs.
• Ensure timely and accurate enrollment of all standard, extended, and customer-selected warranty coverage options.
• Deliver training and support to machine sales personnel regarding warranty products, enrollment processes, and best practices.
• Coordinate warranty enrollment for Wagner's rental fleet and ensure compliance with Caterpillar requirements. 
• Prepare, distribute, and manage warranty documentation utilizing DocuSign and other electronic workflow tools.
• Communicate directly with sales teams, managers, service personnel, Caterpillar representatives, and customers to resolve warranty-related questions and issues.
• Manage warranty-related invoice payments and credits through CLAIMSi, Corcentric, and other approved systems.
• Maintain accurate records and documentation while ensuring compliance with company and manufacturer requirements.
• Identify opportunities to improve efficiency, accuracy, and customer satisfaction within warranty and sales administration processes.
• Perform additional duties and special projects as assigned.

Education & Experience

Required

• High School Diploma or GED.
• 4+ years of administrative, sales support, warranty administration, or related business experience.
• Strong computer proficiency and organizational skills.

Preferred

• Experience within the heavy equipment, construction, agricultural, transportation, or dealership industry.
• Familiarity with Caterpillar warranty programs, Quote Plus, CLAIMSi, DocuSign, or similar systems.
• Associates or Bachelor’s degree or equivalent combination of education and experience.

Key Competencies 

Technical & Administrative Skills 

• Warranty administration and documentation management
• Data accuracy and attention to detail
• Microsoft Office Suite (Excel, Outlook, Word)

Professional Skills 

• Time management and prioritization
• Strong communication and interpersonal skills
• Customer service orientation
• Problem-solving and critical thinking
• Organizational and follow-through skills
• Ability to work independently and collaboratively
• Adaptability in a fast-paced environment

Industry Knowledge 

• Equipment sales administration processes
• Warranty products and manufacturer programs
• Safety awareness and compliance
• Understanding of Caterpillar systems and programs preferred

Work Environment 

• Hybrid work environment
• Regular interaction with internal departments, dealership personnel, and customers
• Computer and telephone usage throughout the workday

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
 

• Frequently sit, use hands, and operate standard office equipment.
• Frequently communicate verbally and exchange information with employees, customers, and vendors.
• Ability to hear and respond to conversations in person and by telephone.
• Occasionally stand, walk, bend, or lift materials weighing up to 25 pounds.
• Ability to view computer screens for extended periods.

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.