Senior Site Reliability Engineer (contract)

Title: Senior Site Reliability Engineer

Location: Charlotte, NC

Alternative Location: Phoenix, AZ, Irving, TX

Duration: 12 months

Work Engagement: W2

Work Schedule: 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

We are seeking an experienced Platform Reliability / SRE Engineer to ensure the reliability, performance, and smooth operation of our enterprise Harness Continuous Delivery (CD) platform. This role is hands-on, automation-focused, and central to supporting our development teams across multiple environments.

Responsibilities:

Platform Reliability & Operations

• Ensure end-to-end reliability, availability, and performance of the Harness CD platform across non‑prod, prod, and BCP environments
• Monitor and report on SLIs, SLOs, error budgets, deployment success rates, and platform health
• Lead incident response and troubleshooting for deployment failures, outages, or performance issues
• Identify and resolve scaling, performance, and capacity challenges across delegates, pipelines, Kubernetes clusters, and cloud integrations

Automation & Engineering Excellence

• Build automation for provisioning, configuration, scaling, upgrades, and ongoing maintenance of Harness components
• Develop Infrastructure as Code (IaC) using Terraform, Ansible, Helm, or similar tools
• Automate operational tasks including delegate lifecycle management, cluster onboarding, secret rotation, and pipeline validation
• Reduce manual work by creating repeatable, self-service automation workflows

DevOps & CI/CD Integration

• Maintain and improve integrations between Harness and tools such as GitHub, Jenkins, Azure DevOps, Kubernetes/OpenShift, and cloud platforms
• Enhance developer experience by supporting efficient, reliable deployment pipelines
• Partner with DevOps teams on deployment strategies (blue/green, canary, rolling updates)
• Work with Security teams to embed DevSecOps practices, including policy enforcement and governance pipelines

Observability & Monitoring

• Build and maintain monitoring, logging, dashboards, and alerting for all Harness components
• Use tools such as Splunk, Prometheus, Grafana, or AppDynamics to create actionable alerts
• Detect and escalate issues such as pipeline delays, delegate saturation, API errors, and Kubernetes resource constraints
• Support proactive monitoring to reduce detection and resolution time

Modernization & Continuous Improvement

• Assist with Harness upgrades, patches, and lifecycle maintenance
• Support modernization initiatives such as containerization, cloud-native deployments, and multi‑cloud expansion
• Assist with resiliency activities including BCP testing and backup verification
• Evaluate new Harness features and modules for enterprise adoption

Technical Leadership

• Serve as a technical SME for the Harness platform
• Create documentation, architecture details, and operational runbooks
• Partner with senior engineers to enhance automation standards and platform best practices

Qualifications:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• Demonstrated experience in DevOps, SRE, Platform Engineering, or Cloud Engineering
• Demonstrated hands-on experience with Harness CD
• Strong experience with Kubernetes/OpenShift, Linux, and cloud deployment best practices
• Solid understanding of CI/CD workflows and release automation
• Experience applying SRE concepts (SLIs, SLOs, error budgets, reliability improvements)
• Strong scripting and automation skills using Python, Bash, PowerShell, and Ansible
• Experience with Infrastructure as Code (Terraform, Ansible, Helm, or similar)
• Experience with monitoring and logging tools such as Prometheus, Grafana, Splunk, ELK, or AppDynamics
• Strong troubleshooting skills across containers, OS, networking, platforms, and cloud environments
• Data center migration experience (preferred)
• Experience supporting enterprise-scale CD platforms (preferred)
• Experience in hybrid cloud or cloud-native environments (Azure, GCP) (preferred)
• Familiarity with DevSecOps, governance models, and policy automation (preferred)
• Experience supporting complex upgrades, migrations, or modernization projects (preferred)