UAS Operations Manager

Dallas, Texas, United StatesFull Time$124,000–$165,000 /yrPosted 2 months ago

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Role summary

Wing is seeking a UAS Operations Manager for its Fleet team, based onsite in Dallas, TX or Palo Alto, CA. This role is crucial for scaling Wing's operational capacity by overseeing regional UAS fleet management. Responsibilities include developing processes and tooling for scaled operations, managing vendor field service, maintenance, and logistics, conducting fleet inspections, performing data analysis for actionable insights, and reporting on fleet health and performance. The manager will foster cross-functional collaboration, enhance data signal availability, and ensure regulatory compliance. The ideal candidate possesses 8+ years of experience in fleet management or aviation ground operations within FAA/UK CAA environments, holds an FAA A&P certificate or is eligible for a Repairman certificate, and has strong knowledge of aircraft systems, maintenance, and regulatory requirements. Proficiency in CMMS, Google Workspace, scaled analytics, and technical root cause analysis is essential.

About Wing:

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us.

About the Role:

Wing is looking for a UAS Operations Manager to join our Fleet team and be based onsite in Dallas, TX or Palo Alto, CA. In this role, you’ll support development, rollout and oversight of a regional UAS fleet management operation, unlocking Wing's operational scale for years to come. This role will require meticulous planning and a strategic perspective to work with internal stakeholders and external vendors to ensure the fleet management team can always supply business operations with abundant airworthy aircraft and consistent ground system support at scale.This position is subject to Wing’s Drug and Alcohol testing policy in accordance with Wing’s procedures and DOT/ FAA regulatory requirements.

What You’ll Do:

Lead and support the development of process and tooling to drive scaled operations centered around regional availability and reliability of unmanned aircraft fleets and associated ground systems

Direct vendor field service, system maintenance and logistics support efforts on a daily basis; manage vendor oversight, audit and data collection tools to ensure service level agreements are maintained

Travel to operational regions to establish fleet operations and to perform fleet inspections to verify technical and operational interdependencies to ensure high fleet availability rates

Perform quantitative and qualitative analyses with internal partners and stakeholders that translates data into actionable insights for fleet health metrics

Deliver recurring reports on fleet performance against availability targets, report on progress against issue resolution paths, and escalate findings to cross-functional engineering, operations and quality teams

Foster highly collaborative cross-functional relationships with operations, engineering, quality and external supplier teams to ensure consistent and effective issue response strategies

Work with fleet tooling and data science teams to evolve data signal availability and define metrics calculations

Enable a responsive supply chain by proactively providing inputs for fleet service, maintenance and logistics issues

Ensure compliant fleet operations by interacting with regulators under supervision of the Director of Maintenance

What You’ll Need:

8+ years experience in fleet management, field service or aviation ground operations management experience within US FAA and/or UK CAA regulatory environments

Active FAA Airframe and Powerplant (A&P) Mechanic Certificate or eligibility for an FAA Repairman certificate

Strong understanding of aircraft systems, maintenance procedures, and regulatory requirements

Proficiency in computerized maintenance management systems and Google Workspace

Demonstrated ability managing programs leveraging scaled analytics with an understanding of statistical principles

Demonstrated ability to execute and facilitate technical root cause analysis initiatives alongside engineering partners

Technical understanding of complex autonomous, robotic, drone or aviation based systems as well as systems diagnostics best practices and root cause analysis best practices

Demonstrated ability to build and maintain relationships with a diverse team of stakeholders, including product & project managers, engineers, technicians, logisticians, quality assurance managers and vendor partners

The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.
Salary Range
$124,000—$165,000 USD
Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.

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