Senior Software Engineer - Java Python AI

Job Type : Full-Time / Direct Hire with WinWire

Job Description :

We are hiring a Senior Software Engineer to build and own automation that scales our support experience—turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.

Design, build, and maintain support automation systems that convert Slack/office-hours requests into structured, high-quality support tickets

Build integrations and services such as Slack Jira automation, routing, triage workflows, and lifecycle synchronization

Implement agentic workflows for automated context collection, triage, summarization, and next-step recommendations

Build robust APIs, event-driven pipelines, and automation frameworks with strong operational readiness

Add and maintain observability (logs, metrics, dashboards, alerts) for automation health and reliability

Deliver end‑to‑end production systems with high quality, maintainability, and operational resilience; Collaborate with internal teams through documentation, demos, and status updates; iterate rapidly based on feedback

Ability to collaborate across engineering, operations, and support teams; Adaptability to fast-paced iterative environments; Strong communication skills—ability to explain technical concepts clearly; Proactive, ownership-driven mindset with high accountability

Advanced LangGraph / LangChain patterns; RAG optimization, Prompt evaluation frameworks, guardrails

Additional integrations (ServiceNow, Zendesk, etc.); Internal tooling, workflows, and automation ecosystem

Cloud-native optimizations (metrics pipelines, distributed tracing, event orchestration)

Extended Jira workflow customization and integrations

Skills Preferred:

5+ years of hands-on software engineering experience with production system development

5+ years of coding experience in Java, Python, or Go; experience in building and shipping production-grade automation services

5+ years of Experience in API development experience (REST/gRPC, versioning, authentication/authorization, documentation)

5+ years of Experience with event‑driven architectures (EDA), retries/idempotency, rate limiting, and error handling

5 years of experience or strong practical knowledge/interest in agentic workflows using tools/frameworks such as – LangGraph, LangChain, Orchestration frameworks, RAG patterns and Evaluation/guardrails

Experience developing integrations (e.g., Slack Jira, lifecycle sync, enrichment); Good understanding of system architecture, scalability, service boundaries, and data flows

Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical discipline