AI/ML Engineer

Job description:
Job Description

Role Purpose

The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.

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Position: Kore.ai Developer

Required Skills

• Kore.ai Bot Development

- Design, develop, and deploy
conversational bots
using the Kore.ai XO Platform (Dialog Tasks, Node Flows, NLP configuration, BotKit SDK, Webhooks, Event Handlers).
- Build and configure conversational flows, entities, intents, tasks, and dialog orchestration.
- Develop custom server-side logic for bots using
Python or Java
, including fulfillment scripts, API integrations, and middleware logic.
- Optimize NLP performance by training utterances, improving intent accuracy, and tuning AI models.
- Implement IVR, voice, chat, and omnichannel bot experiences leveraging Kore.ai’s multichannel capabilities.
- Lead and represent Tech Team in Client calls and support solution and design discussion.

• Integrations & Backend Development

- Build robust
REST and SOAP service integrations
between Kore.ai and enterprise platforms (CRMs, CCaaS, internal APIs, databases).
- Develop custom middleware components using
Python or Java
for advanced processing, data enrichment, and orchestration.
- Implement authentication frameworks (OAuth2, JWT, API Keys, etc.) for secure integration with client systems.
- Support integration with
contact center platforms
(e.g., NICE CXone, Genesys) where applicable.

Mandatory Skills: AI Cognitive .

Experience: 5-8 Years
.

The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

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