Customer Success Manager - Renewals
Role summary
Yoodli, an AI roleplay simulator for communication mastery, is seeking a Customer Success Manager - Renewals for its SMB segment. This hybrid role, based in Seattle or remote, focuses on owning the end-to-end renewal process for accounts with annual contract values of $10,000 or less. Responsibilities include managing a structured outreach cadence, leading pricing negotiations, contract restructuring, and executing save plays. Success is measured by on-time renewal rates, retention dollars, and pipeline accuracy. The ideal candidate is process-driven, organized, and thrives in a fast-paced, high-growth environment, with at least 3 years of experience in renewals, commercial customer success, or transactional post-sales roles in SaaS.
Who we are
Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game, but for communication. Whether it’s a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Sandler Sales, and Toastmasters use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers.
We’re building a new category called Experiential Learning: AI-powered learning through conversational roleplays. We’ve raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.
What you’ll do
As Customer Success Manager - Renewals, you’ll own the end-to-end renewal motion for Yoodli’s SMB segment including high-volume, lower-ACV customer segment (accounts with annual contract values of $10,000 or less). This is a fast-growing book with rapidly increasing transaction volume—you’ll be the person who builds the rhythm, runs the plays, and closes the deals.
This role is cadence-driven and transactional. You’ll manage a structured outreach motion starting 120 days before each renewal, progressing through 90-day and 60-day touchpoints, and driving every deal to close. Along the way, you’ll handle pricing negotiations, contract restructuring, and the occasional save conversation, all while keeping your pipeline tight and your forecasts accurate.
This is a commercial, execution-oriented seat where success is measured by on-time renewal rates, retention dollars, and pipeline hygiene. You’ll thrive here if you move fast, love process, and get energy from closing a high volume of transactions.
This role is hybrid; we are looking for Seattle-based or remote candidates who will be in the office at least 3 days per week.
Renewal Execution
Own the full renewal lifecycle for a high-volume book of business.
Process & Scale
Build repeatable motions that keep pace with a rapidly growing transaction volume.
Cross-Functional Partnership
Collaborate across teams to protect and grow revenue.