Account Manager I (SMB)

London, United KingdomHybridFull TimeManager / HeadPosted 2 months ago

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Role summary

ZoomInfo is seeking a driven SMB Account Manager to upsell and retain a portfolio of existing SMB customer accounts. This role involves managing approximately 150 accounts, uncovering new opportunities through referrals, delivering product demos, and maintaining pipeline accuracy using Salesforce and Clari. The ideal candidate will have 2+ years of successful closing sales experience, proficiency in both transactional and solution-led selling, and strong relationship-building skills. This is a hybrid, office-based role requiring 3 days in the office per week.

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

Are you ready to take the next step in your career as a SMB Account Manager at ZoomInfo? We’re looking for a driven and enthusiastic individual to join our team and take on the exciting challenge of upselling and retaining a portfolio of SMB accounts (companies with less than 100 employees). If you’re motivated by driving growth, exceeding targets, and contributing to a high-performing team, this could be the perfect opportunity for you.

What You Will Do

Manage a portfolio of roughly 150 existing customer accounts, with a strong focus on retention and growth.

Use referrals and existing relationships to uncover new opportunities within our valued client base.

Deliver engaging online product demos that educate, inspire, and convert.

Build accurate forecasts and maintain a healthy pipeline using Salesforce and Clari.

Work collaboratively within a dynamic team to progress and close deals over the phone.

Identify the right stakeholders within existing clients by understanding which verticals we serve and how we deliver quick ROI to their peers.

Apply creativity and strategic thinking to expand multithreaded relationships within departments, and identify new opportunities across the wider customer organisation.

Be thoroughly prepared for all client interactions – well-researched, professional, and personable.

What You Bring

2+ years of successful sales experience in a closing role, with consistent quota attainment.

The ability to deliver a compelling message that resonates at all levels.

Experience in both transactional and solution-led selling, with confidence across the full sales cycle.

Excellent interpersonal and verbal communication skills, alongside strong organisational abilities.

High energy, a proactive attitude, and the ability to juggle multiple priorities with ease.

Strong qualification skills and the ability to build trusted relationships.

Self-motivation and the ability to excel in a fast-paced environment.

Working knowledge of CRM systems, ideally Salesforce.

Familiarity with the business intelligence market is an advantage.

Sales and lead development training is preferred.

What’s In It For You

A top-tier technology stack.

A market-leading product offering (with a long list of G2 awards to back it up!).

A market-leading and competitively structured compensation package

Benefits to Help You Thrive

Comprehensive medical, dental, and vision cover.

Eligibility for future equity awards.

Pension contributions with employer matching.

12 weeks’ parental leave for primary caregivers, and 4 weeks for secondary caregivers.

Family-forming support of up to $20k, plus discounts on Care.com membership.

Virgin Pulse wellness programme.

Optional add-ons such as pet insurance, legal services, and more.

This is an office-based role, 3 working days in office with the flexibility to work from home on Mondays and Fridays.#LI-DB#LI-Hybrid
About us:

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

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