Product Support Engineer III - DLP
Role summary
We are seeking a Product Support Engineer III - DLP for a hybrid role in Bangalore. This senior technical support position focuses on resolving the most complex Data Loss Prevention (DLP) issues escalated from lower support tiers. The role requires deep technical expertise in DLP and CASB solutions, strong problem-solving skills, and experience with major operating systems and cloud environments. You will perform root cause analysis, collaborate with product development, and maintain clear customer communication. Preferred qualifications include scripting skills and knowledge of compliance standards like GDPR, HIPAA, or PCI-DSS.
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Product Support Engineer III - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.
What you’ll do (Role Expectations)
Who You Are (Success Profile)
What We’re Looking for (Minimum Qualifications)
What Will Make You Stand Out (Preferred Qualifications)
#LIRR1
#LIHybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Sample Zscaler interview questions
- 1
Design a service to manage distributed tasks.
system designmedium - 2
Merge a New Interval: Merge a new interval into a list of non-overlapping intervals. Input: intervals = [[1,2],[3,5],[6,7],[8,10],[12,16]], newInterval = [4,8] Output: [[1,2],[3,10],[12,16]] Explanation: The new interval overlaps with [3,5], [6,7], and [8,10], merging them all into the unified block [3,10].
codingmedium - 3
Maximum Depth of an N-ary Tree Find the maximum depth of an N-ary tree. Input: root = [1,null,2,null,3,null,4] Output: 4 Explanation: The tree is essentially a straight line, requiring a traversal that reaches a maximum depth of 4 layers.
codingmedium - 4
Aggressive Cows Maximize the minimum distance between aggressive cows in stalls. Input: stalls = [0,4,3,7,10,9], cows = 3 Output: 4 Explanation: Placing the cows at positions 0, 4, and 10 yields a maximum possible minimum distance of 4 between any two cows.
codingmedium - 5
Decode Ways: Determine the number of valid ways to decode a string of digits. Input: s = "10" Output: 1 Explanation: The string can only be decoded one single way, as the sequence '10' maps exclusively to the letter 'J'.
codingmedium
Sign up for a personalized interview prep pack tailored to this role.