Salesforce Program Manager

Position: Salesforce Program Manager (Engagement Manager)

Location: Canada (Remote)

Must have Healthcare Domain experience

Experience- 12+ years

Job Description:

We are seeking an experienced Program Manager with deep Salesforce expertise and active Salesforce certification(s) to lead large‑scale, multi‑workstream Salesforce programs for enterprise clients. This role requires a strong blend of program governance, stakeholder management, Salesforce domain knowledge, and delivery excellence across Sales, Service, Experience Cloud, and platform integrations.

The ideal candidate will act as a trusted advisor to business and technology leaders, ensuring Salesforce initiatives are delivered on time, within scope, and aligned to business outcomes.

Key Responsibilities

• Program & Delivery Leadership
• Lead end‑to‑end Salesforce programs spanning multiple projects, teams, and geographies.
• Define program vision, roadmap, milestones, dependencies, and success metrics.
• Ensure consistent delivery across Salesforce clouds (Sales, Service, Experience, Marketing, Platform).
• Drive Agile / SAFe / hybrid delivery models aligned with enterprise standards.

Salesforce Expertise & Governance

• Serve as the Salesforce subject‑matter leader for program planning, estimation, and solution alignment.
• Partner with Architects and Product Owners to ensure scalable, secure, and best‑practice Salesforce solutions.
• Ensure adherence to Salesforce release management, DevOps, and compliance standards.
• Proactively manage risks related to platform limits, integrations, data migration, and security.

Stakeholder & Client Management

• Act as the primary point of contact for senior stakeholders, including client executives.
• Translate business objectives into actionable Salesforce program plans.
• Provide executive‑level reporting on program status, risks, financials, and outcomes.
• Manage vendor and partner relationships where applicable.

Financial & Resource Management

• Own program budgets, forecasting, and cost optimization.
• Manage cross‑functional delivery teams including Salesforce admins, developers, testers, and analysts.
• Ensure optimal utilization of resources across onshore, offshore, and nearshore teams.
• Change, Quality & Continuous Improvement
• Drive organizational change management and user adoption strategies.
• Ensure high quality through governance, metrics, and continuous improvement.
• Identify opportunities to improve Salesforce delivery processes and accelerators.

Required Qualifications

Experience & Skills

• 8+ years of experience in program or large‑scale project management.
• 5+ years of hands‑on experience managing Salesforce implementations in enterprise environments.
• Strong understanding of Salesforce architecture, configuration, customization, and integrations.
• Proven experience delivering programs with multiple Salesforce clouds and complex integrations.
• Expertise in Agile, Scrum, SAFe, or hybrid delivery models.
• Strong financial, risk, and dependency management skills.
• Salesforce Certification (Mandatory)
• Salesforce Certified Administrator (required)

One or more of the following preferred:

• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Sales Cloud / Service Cloud Consultant
• Salesforce Certified Technical Architect (CTA) or Domain Architect (highly desirable)
• Program / Project Certifications (Preferred)
• PMP, PgMP, PRINCE2, or SAFe Agilist
• Scrum Master or Agile Coach certification

Soft Skills & Leadership Attributes

• Executive‑level communication and presentation skills
• Strong client‑facing and stakeholder management capabilities
• Ability to influence without authority across global teams
• High attention to detail with a strategic, outcome‑driven mindset
• Strong problem‑solving and decision‑making skills

Thanks & Regards

Kundan Mishra

Sr. Technical Recruiter

• k.mishra@atsitinc.com