Customer Experience Associate

We are seeking reliable, service-driven individuals who enjoy engaging customers, learning in-depth product knowledge, and helping create a welcoming environment where people feel supported in their wellness journey. At Apple Crate Naturals, we believe healthy living starts with connection, education, and genuine care for people.

This is not a passive retail position. Our Customer Experience Associates are active participants in the customer experience — guiding conversations, answering questions, making thoughtful recommendations, and helping customers navigate natural products, supplements, specialty foods, and healthy living choices with confidence.

If you enjoy learning, communicating, staying busy, and making a meaningful impact in people’s lives, we’d love to meet you.

What You’ll Do

Provide warm, welcoming, and informed customer service throughout the store.

Guide customers through wellness-focused conversations and confidently recommend products based on their goals and needs.

Learn and retain detailed information about supplements, natural products, ingredients, and healthy living topics.

Actively engage with customers rather than simply completing transactions.

Stock shelves, rotate inventory, build displays, and maintain an organized and inviting store environment.

Operate the register accurately and professionally.

Communicate effectively with team members and leadership throughout the day.

Participate in ongoing product and wellness education and training.

What We’re Looking For

A genuine interest in health, wellness, nutrition, supplements, or natural living.

Someone who enjoys learning and educating others.

Strong communication and interpersonal skills.

A proactive personality that takes initiative rather than waiting to be directed.

Ability to build authentic rapport with customers from all backgrounds.

Strong attention to detail and accountability.

Ability to stay productive and engaged in a fast-moving, hands-on environment.

Basic math and problem-solving skills.

Ability to stand/walk for the duration of shifts and lift up to 40 lbs.

Previous experience in consultative customer service, wellness retail, hospitality, fitness, education, nutrition, specialty retail, or related customer-focused roles is strongly preferred.

Open availability, including weekends, is strongly preferred.

Our Core Values

Cheerful and Enthusiastic Attitude
Maintaining an optimistic outlook by turning challenges into opportunities.

Customer Service that WOWs!
Committed in heart and mind to our customers and our mission.

Team Player
Supporting other team members and contributing to the overall success of the team.

Integrity
Upholding our ethics and principles with every action and decision.

Continuous Improvement
A commitment to growth, learning, and personal development.

This Role May Not Be the Right Fit If…

You prefer highly repetitive or passive retail work.

You dislike interacting with customers throughout the day.

You are uninterested in learning detailed product information.

You prefer working independently with minimal communication or teamwork.

What We Offer

Employee discount on groceries, wellness items, and café purchases

Ongoing wellness and product education

A supportive, mission-driven team environment

Opportunities for growth and development

PTO

401K matching

To Apply

Apply through Indeed and complete the pre-screen questions sent by email. Thoughtful responses help us get to know you beyond your resume and greatly improve your chances of moving forward in the hiring process.

Note: For all inquiries related to this job post, please use the Indeed platform. Our store team cannot assist with HR-related questions.

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Experience:

• Retail sales: 2 years (Required)

Ability to Commute:

• Fayetteville, NC 28303 (Preferred)

Work Location: In person