Senior Digital Product Manager – Customer Platforms (Mobile Focus)
Role summary
We are seeking a Senior Digital Product Manager to lead the development of customer-facing and franchise-facing applications, with a strong focus on mobile-first experiences for iOS and Android. This role involves owning the end-to-end product lifecycle, from concept to deployment on app stores, for applications related to customer engagement, membership programs, and service booking. The ideal candidate will have extensive experience in product strategy, mobile app development, platform integrations, data flows, and Agile methodologies. Responsibilities include defining roadmaps, collaborating with cross-functional teams, managing app releases, and leveraging data for continuous improvement. Experience in AI-driven initiatives and customer data platforms is preferred.
Senior Digital Product Manager – Customer Platforms (Mobile Focus)
Location: Dallas, TX (Hybrid – 3 days onsite: Monday–Wednesday)
Overview
We are seeking a seasoned Senior Digital Product Manager to lead the development of customer-facing and franchise-facing applications within a fast-growing home services ecosystem. This role will focus on building mobile-first experiences (iOS & Android) that power customer engagement, membership programs, and service booking journeys.
The ideal candidate brings deep
experience delivering end-to-end digital products—from concept to deployment on the Apple App Store and Google Play Store
—with a strong understanding of data-driven personalization, platform integrations, and user experience optimization.
Key Responsibilities
- Own and drive the end-to-end product lifecycle across multiple initiatives including Customer Portal, Franchise Portal, and Membership Platform
- Lead development of mobile applications (iOS & Android) focused on service booking, customer profiles, and personalized recommendations
- Define and manage product roadmap, epics, features, and user stories, ensuring alignment with business goals and customer needs
- Collaborate closely with engineering, UX/UI, QA, and business stakeholders to deliver scalable and intuitive applications
- Oversee mobile app releases, including App Store & Play Store submission, compliance, and version management
- Ensure seamless data flow across systems (customer data, service history, membership status, scheduling systems, APIs)
- Drive AI-driven initiatives such as call handling, appointment scheduling, and personalized recommendations
- Leverage analytics, user behavior data, and feedback loops to continuously improve customer engagement and conversion rates
- Act as a key liaison between business, franchise stakeholders, and technology teams
Required Qualifications
- 10+ years of experience in Product Management, with strong focus on customer-facing digital products
- Proven experience delivering mobile applications (iOS & Android) from inception to App Store/Play Store deployment
- Experience working on platform-based products such as customer portals, booking systems, or membership platforms
- Strong understanding of data flows, APIs, integrations, and system architecture
- Hands-on experience with Agile methodologies (Scrum/Kanban) and backlog management
- Ability to translate business requirements into scalable product solutions
Preferred Qualifications
- Experience in home services, marketplace platforms, or franchise-based business models
- Exposure to AI/automation use cases (chatbots, scheduling, customer engagement tools)
- Experience working with customer data platforms (CDP), CRM systems, or personalization engines
- Strong collaboration with UX teams to build intuitive, mobile-first user experiences
Key Skills
- Product Strategy & Execution
- Mobile App Lifecycle (iOS & Android)
- Customer Experience & Journey Optimization
- Data Flow & API Integration Understanding
- Agile Product Management
- Stakeholder & Franchise Management
- AI/Automation in Customer Engagement
