Senior Digital Product Manager – Customer Platforms (Mobile Focus)
Role summary
Dice is seeking a Senior Digital Product Manager for Boston Data Pro, LLC, to lead the development of customer-facing and franchise-facing mobile applications (iOS & Android) within a home services ecosystem. This hybrid, contract-to-hire role focuses on building mobile-first experiences for customer engagement, membership programs, and service booking. The ideal candidate will have 10+ years of experience, a proven track record of delivering end-to-end digital products from concept to app store deployment, and expertise in data-driven personalization, platform integrations, and Agile methodologies. Responsibilities include owning the product lifecycle, defining roadmaps, collaborating with cross-functional teams, and driving AI initiatives.
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Senior Digital Product Manager – Customer Platforms (Mobile Focus)
Location:
Dallas, TX (Hybrid – 3 days onsite: Monday–Wednesday)
Type:
Contract-to-Hire
Overview
We are seeking a seasoned Senior Digital Product Manager to lead the development of customer-facing and franchise-facing applications within a fast-growing home services ecosystem. This role will focus on building mobile-first experiences (iOS & Android) that power customer engagement, membership programs, and service booking journeys.
The ideal candidate brings deep
experience delivering end-to-end digital products—from concept to deployment on the Apple App Store and Google Play Store
—with a strong understanding of data-driven personalization, platform integrations, and user experience optimization.
Key Responsibilities
- Own and drive the end-to-end product lifecycle across multiple initiatives including Customer Portal, Franchise Portal, and Membership Platform
- Lead development of mobile applications (iOS & Android) focused on service booking, customer profiles, and personalized recommendations
- Define and manage product roadmap, epics, features, and user stories, ensuring alignment with business goals and customer needs
- Collaborate closely with engineering, UX/UI, QA, and business stakeholders to deliver scalable and intuitive applications
- Oversee mobile app releases, including App Store & Play Store submission, compliance, and version management
- Ensure seamless data flow across systems (customer data, service history, membership status, scheduling systems, APIs)
- Drive AI-driven initiatives such as call handling, appointment scheduling, and personalized recommendations
- Leverage analytics, user behavior data, and feedback loops to continuously improve customer engagement and conversion rates
- Act as a key liaison between business, franchise stakeholders, and technology teams
Required Qualifications
- 10+ years of experience in Product Management, with strong focus on customer-facing digital products
- Proven experience delivering mobile applications (iOS & Android) from inception to App Store/Play Store deployment
- Experience working on platform-based products such as customer portals, booking systems, or membership platforms
- Strong understanding of data flows, APIs, integrations, and system architecture
- Hands-on experience with Agile methodologies (Scrum/Kanban) and backlog management
- Ability to translate business requirements into scalable product solutions
Preferred Qualifications
- Experience in home services, marketplace platforms, or franchise-based business models
- Exposure to AI/automation use cases (chatbots, scheduling, customer engagement tools)
- Experience working with customer data platforms (CDP), CRM systems, or personalization engines
- Strong collaboration with UX teams to build intuitive, mobile-first user experiences
Key Skills
- Product Strategy & Execution
- Mobile App Lifecycle (iOS & Android)
- Customer Experience & Journey Optimization
- Data Flow & API Integration Understanding
- Agile Product Management
- Stakeholder & Franchise Management
- AI/Automation in Customer Engagement
