Customer Success Manager

**THE ROLE**

Coval has a strong land-and-expand motion. You'll own the customer relationship post-sale: onboarding, adoption, retention, and expansion. Your job is to turn every landed account into a growing one.

• Drive onboarding and adoption. Get customers live, help them build evaluation strategies that actually surface signal, and make sure the right people inside their org are using the platform.

• Own expansion. Navigate internal orgs to find the buyer, connect the buyer with the user, and build the business case for expanding budgets. You're the account executive for growth within existing accounts.

• Coordinate with Forward Deployed Engineering. You'll work closely with our FDE team to make sure technical implementation matches what the customer needs. You set the direction; they build the solution.

• Be the voice of the customer internally. You'll know what's working, what's not, and what customers need next — and you'll make sure the product team hears it.

**WHAT WE'RE LOOKING FOR**

• You've done customer success, account management, or post-sale work at a technical product company, ideally a fast-moving startup.

• You can navigate complex organizations: find the decision-maker, build the champion, make the business case.

• You're comfortable with technical products. You don't need to write code, but you need to understand what evaluation infrastructure means for a voice AI team and speak their language.

• You're organized and proactive. You don't wait for customers to tell you something is wrong.

• You're genuinely curious about voice AI and want to develop real expertise in evaluation infrastructure.