Implementation Specialist

RemoteRemoteFull Time$50,000–$60,000 /yrPosted 9 days agoHidden Gem · RemoteOK

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Role summary

Dossier, a rapidly growing SaaS Healthcare software company, seeks a passionate Implementation Specialist to manage end-to-end customer implementations. This role involves onboarding, system configuration, and guiding projects through Go-Live. The specialist will collaborate with internal and external teams, engage with customers, and utilize technical and project management skills to ensure successful project outcomes. The position offers a 100% remote work environment and a salary range of $50,000-$60,000 per year.

Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.RequirementsJob Responsibilities
Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
Train customers on the use of the software, including best practices and workflow optimization
Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
Coordinate collaboratively with internal teams to meet project milestones
Ensure a smooth transition from implementation to Customer Success
Qualifications
Bachelor's degree - Nursing Informatics degree a PLUS
2+ years software implementation experience
Prior experience in a healthcare or health IT environment strongly preferred
Skills
Project Management
Critical thinking and problem-solving
Strong time management and organization
Excellent verbal and written communication
Empathy
Customer Service mindset and focus
Curiosity and self-motivation
Confidence and resilience
BenefitsWe are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!?!401(k), Unlimited PTO, Health Insurance and....100% remote! You can work from ANYWHERE!Salary Range: $50,000-$60,000 per yearPlease mention the word **VIGILANCE** and tag RMzQuMjAxLjEyNC4xNTc= when applying to show you read the job post completely (#RMzQuMjAxLjEyNC4xNTc=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

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