Chief Operating Officer

POSITION DESCRIPTION: Chief Operating Officer

DEPARTMENT: Management & Operations

POSITION TYPE: Full-time

FLSA STATUS: Exempt

THIS POSITION IS SUPERVISED BY: Executive Director

JOB SUMMARY: The Chief Operating Officer (COO) is a key member of the executive leadership team responsible for the day-to-day operational leadership of the Habitat for Humanity affiliate. The COO ensures that programs, construction activities, and homeowner services are executed efficiently, safely, and in alignment with the organization’s strategic plan and mission. The COO translates strategy into operational plans, leads department directors, develops systems that increase organizational capacity, and ensures consistent delivery of high-quality affordable homeownership programs. This role also works closely with the Executive Director to scale impact, manage risk, and strengthen operational performance across the organization. The COO must have a commitment to the mission of Habitat which seeks to put God’s love into action by bringing people together to build homes, communities, and hope.

PRIMARY RESPONSIBILITIES & DUTIES:

• Organizational Leadership

• Serve as a strategic partner to the Executive Director in advancing the affiliate’s mission and strategic plan.
• Provide leadership, supervision, and support to operational department leaders, which may include Construction, Family Services, and Finance Departments
• Foster a collaborative, mission-driven culture across departments.
• Ensure alignment of operations with organizational goals, policies, and values.
• Participate in board and committee work as assigned and prepare operational reports for leadership and the board.

• Operational Systems and Performance Management

• Develop systems and procedures that improve operational efficiency, accountability, and cross-department coordination.
• Establish performance metrics and dashboards for operational departments.
• Monitor key operational indicators and recommend improvements.
• Ensure effective project management across construction and program activities.

• Construction Operations

• Collaborate with the Construction Director to plan, schedule, and implement quality home construction.
• Provide leadership, supervision, and support to the Construction Director to ensure construction goals, timelines, budgets, and quality standards are met.
• Collaborate with construction leadership to improve efficiency, volunteer engagement, and safety practices.
• Provide leadership and support in collaboration with the Construction Director in land acquisition, development planning, and project pipeline management as applicable.
• Ensure compliance with Habitat for Humanity International program standards and affiliate policies.

• Homeowner/Family Service Operations

• Collaborate with the Family Services Director to implement the family selection, education, and support processes for Habitat homeowners.
• Provide leadership, supervision, and support to the Family Services Director to ensure effective systems for applicant processing, homebuyer education, and post-purchase support.
• Maintain compliance with fair housing regulations and lending practices.
• Work with mortgage servicing staff to ensure responsible portfolio management.

• Financial and Human Resource Operations

• Collaborate with the Executive Director and Finance Director to develop operational budgets.
• Ensure departments operate within approved budgets and manage resources effectively.
• Identify opportunities for cost savings and operational efficiencies.
• Ensure Human Resource needs are met including recruiting, hiring, onboarding, payroll, benefits administration, training, employee relations, and compliance with labor laws to foster a productive workplace.

• Compliance, Safety, and Risk Management

• Ensure compliance with applicable laws, regulations, and Habitat policies.
• Work with Department Directors to ensure safety programs and volunteer safety procedures are in place and implemented.
• Ensure proper documentation, insurance compliance, and operational risk mitigation.

• Administrative & Team Support

• Ensure the informational technology needs of the affiliate are met.
• Oversee facilities management.

• Other duties as assigned.

WORKING CONDITIONS:

• The Habitat office is open 8:30 am – 4:30 pm, Monday through Friday, however the work hours may vary to accommodate occasional responsibilities that may require evening and weekend hours. Salaried positions are expected to work a minimum of 40 hours per week.

• Primarily indoor work, but occasional outdoor work.

• Physical Requirements: Must be able to see, hear, and speak. Intermittent sitting and standing, and occasionally stooping. Must be able to operate computer, keyboard, and other office equipment; Occasional light lifting up to 25 lbs. The noise level in the work environment is typically low to moderate.

REQUIREMENTS FOR EMPLOYMENT

• Personal character and values:

• Adherence to and enthusiasm for the mission, vision and core values and beliefs of Habitat for Humanity of Evansville
• Strong commitment to community service
• Upholds a strict level of confidentiality.
• Self-motivated and able to make decisions independently.
• Highly respectful of all people regardless of socio-economic status
• Detail oriented with excellent verbal and written organizational skills.

• Education and Professional Experience:

• Bachelor’s degree in management, business administration, nonprofit management, or related field.
• 5-10 years of management experience.
• Experience managing multiple departments or complex operational functions.
• Strong written, verbal, and interpersonal communication skills.
• Ability to build and maintain positive relationships with donors, sponsors, and community members.
• Commitment to Habitat for Humanity’s mission and values.
• Proficiency in Microsoft Office including Outlook, Word, Excel, and PowerPoint
• Experience in affordable housing, community development, or construction operations preferred.

COMPENSATION

• Salary is commensurate with experience and knowledge.
• Health Insurance available – Affiliate pays sixty percent (60%) of enrolled employee’s premium.
• Life Insurance
• Simple IRA 401(k) and employer match
• Generous paid time off and holidays
• Flexible schedule

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person