Commercial Account Manager

Commercial Account Manager

Location:
Remote, PST business hours required

Compensation:
$85,000, DOE

At
FirstMark Insurance Group
, insurance is about people. We believe in helping individuals and businesses understand their coverage clearly, protect what they have built, and move forward with confidence.

Our commercial division is growing. We are adding to our client care team because we value sustainable growth, strong service standards, and protecting the capacity of our team.

We are seeking an experienced
Commercial Account Manager
who brings technical strength and relational maturity to support our commercial clients and contribute to a collaborative, high-trust remote team.

This is a client service and retention role.

Why This Role Matters

At FirstMark, we partner with business owners to protect what they’ve built. As our commercial book continues to grow, we are adding to our team to ensure our clients continue to receive the thoughtful, responsive service that defines us.

You will support a portfolio that includes core commercial coverages such as general liability, property, workers’ compensation, umbrella, and management liability.

This role exists to protect client relationships and strengthen retention as we grow.

What You’ll Do

• Manage and service an established commercial book
• Lead renewals, endorsements, and policy updates
• Guide clients through coverage and risk conversations
• Coordinate with carriers to ensure smooth execution

You will work independently within a collaborative remote team that values communication and accountability.

Who Thrives Here

FirstMark is built on trust and respect.

The ideal individual

• Manages workload without supervision
• Communicates clearly and professionally
• Participates openly in team conversations
• Accepts feedback with maturity
• Brings a steady, positive presence

Autonomy and accountability go hand in hand here.

What Success Looks Like

• Accounts are managed confidently and proactively
• Renewals stay on track
• Clients feel informed and supported
• Team collaboration remains strong
• You operate without needing micromanagement

Strong performance in this role directly strengthens client trust and supports our continued growth.

Qualifications

- Active insurance license required
- Minimum
2 years commercial insurance experience
- Solid understanding of commercial coverages and renewal workflows
- EZLynx experience is a plus

Benefits

• Employer-supported medical, dental, and vision coverage
• PTO that increases with tenure
• Nine paid holidays, including your birthday
• 401(k) plan with employer match after eligibility

We believe in supporting the people who support our clients.

Why FirstMark

We are an independent agency committed to clarity, advocacy, and long-term relationships. We value professionalism, integrity, and steady growth. Our team operates with trust, accountability, and care.

If you take pride in thoughtful commercial insurance work and want to be part of a high-trust, relationship-driven team, we would welcome a conversation.