Flexport Verified

Logistics & Supply Chain

Staff Product Manager

Bangalore, Karnataka, IndiaHybridFull TimeStaffPosted 2 months ago

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Role summary

Flexport is seeking a Staff Product Manager for its Merchant Experience Platform within the Omnichannel Fulfillment division. This role is critical for defining and delivering a seamless merchant journey, from onboarding and configuration to billing and payments. The ideal candidate will own the platform's vision and strategy, drive integrations with external systems like ERPs and e-commerce platforms, and automate billing and payment solutions. This position requires 8+ years of Product Management experience, preferably in Logistics Tech, SaaS Integrations, or Fintech, with deep technical proficiency in APIs and financial reconciliation. The role involves cross-functional leadership and mentorship of other PMs, with a strong emphasis on systems thinking and analytical rigor. The role is hybrid and based in a location that offers competitive salary and equity.

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Role:

We are looking for a Staff Product Manager for the Merchant Experience Platform within our Omnichannel Fulfillment division. As the PM for this critical platform, you will define and deliver a world-class, seamless merchant experience across the entire journey, from self-serve onboarding and platform configurations to transparent billing and effortless payments. Your mission is to build a fast, intuitive, and reliable platform that serves as the single source of truth for our merchants and powers their success across our logistics ecosystem.

Key Responsibilities:

Platform Vision & Strategy: Define the multi-year roadmap for the Merchant Experience Platform, encompassing onboarding, integrations, configuration, billing, and payments.

End-to-End Merchant Journey: Own the experience flow from a merchant's first interaction, through system configuration and data setup, to their ongoing financial transactions and reporting.

Merchant System Integration Strategy: Drive the strategy for seamlessly integrating with external merchant technologies, including ERP systems (like NetSuite) and e-commerce platforms, ensuring robust data exchange and workflow integrity.

Billing & Payments Automation: Drive the strategy and execution for automated payment solutions, revenue recognition, and reliable financial reporting.

Cross-Functional Leadership: Partner with Engineering, Finance, Operations, and Sales to ensure a friction-less merchant journey and accurate financial outcomes.

Product Leadership & Mentorship: Act as a subject matter expert who coaches and mentors Senior and IC PMs on complex systems thinking, financial modeling, and platform architecture design.

Minimum Qualifications:

Experience: 8+ years in Product Management, preferably within Logistics Tech, SaaS Integrations, Fintech.

Technical Proficiency: Deep understanding of APIs, ERP integrations, and financial reconciliation workflows.

Systems Thinking: You can map out how a physical action in a warehouse triggers reconciliation with a merchant system or triggers a financial event for billing.

Analytical Rigor: Proven ability to conduct deep quantitative analysis, create complex data models, and use data to diagnose root causes and quantify business impact.

Problem-Solving Grit: Logistics is messy. You need the ability to find elegant, automated solutions for edge cases and "broken" data.

Communication: The ability to explain complex financial logic to a software engineer and high-level business impact to a CFO.

Demonstrated ability to drive results in complex, regulated industries (Logistics, Fintech, Healthcare, etc.).

Experience owning a product roadmap and delivering measurable business impact (e.g., revenue growth, efficiency gains).

Why This Challenge Matters:

The Merchant Experience Platform is the gateway to Flexport's logistics ecosystem. By owning the entire journey—from an effortless onboarding and configuration process to reliable, transparent billing and payments—you are directly impacting Flexport’s bottom line, driving merchant adoption, and removing the friction that holds global trade back.

Bonus Points if you have:

Experience with NetSuite, Stripe, or high-volume transactional billing systems.

Why Flexport:

At Flexport, we’re building the future of global trade. Our product team is at the heart of this transformation, driving solutions that have a direct impact on our customers and the logistics industry. We foster a culture of innovation, inclusivity, and continuous learning, giving you the opportunity to work on meaningful, impactful projects while supporting your professional growth.

What's in it for you?

An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment

Competitive salary and equity options

Daily catered lunches, breakfast, snacks and soft drinks available in our office on daily basis

Comprehensive health and wellness benefits.

Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.

Collaborative, inclusive, and diverse work culture.

Flexport is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.#LI-hybrid

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

Sample Flexport interview questions

1
Build a risk assessment system for Flexport.
system designmedium
2
Design a "Bidding" feature for Zillow rental auctions. What are the risks?
product sensemedium
3
Design a feature that alerts users to cheese of the month deals or discounts at their local grocery store.
product sensemedium
4
Imagine you are the PM for YouTube Music; how do you design an artist discovery station that does not feel repetitive?
product sensemedium
5
Design a meal-planning app that focuses specifically on teaching flavor profiles rather than just following recipes.
product sensemedium

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