Staff Product Manager

### Who you are
- Bring 8+ years of product management experience, including ownership of complex platform or infrastructure products
- Have deep experience in payments, fintech, or financial systems (e.g., ledgers, payouts, settlement, reconciliation)
- Think in systems—able to connect technical architecture with user and business outcomes
- Are comfortable operating in highly ambiguous, high-stakes environments with significant cross-team dependencies
- Excel at influencing across Engineering, Finance, Risk, Compliance, and Legal without direct authority
- Are highly analytical and use data to inform decisions, define success, and drive outcomes
- Are AI Powered and actively use AI tools to accelerate work across the product development lifecycle - from discovery and synthesis to PRDs, experimentation, and iteration
- Leverage tools like Cursor and other AI-assisted workflows to improve speed, clarity,
- Care deeply about trust, accuracy, and building reliable systems that operate at scale
- Proven track record of defining and scaling platform products or financial infrastructure with measurable impact
- Strong understanding of money movement, payment systems, or financial controls (e.g., pay-ins, payouts, processors, reconciliation, or compliance)
- Ability to work closely with engineering teams on complex, distributed systems
- Strategic thinking paired with strong execution—able to translate vision into clear plans and outcomes
- Exceptional communication skills, with the ability to align teams and influence senior stakeholders
- Comfort balancing customer needs, technical constraints, and business goals in decision-making
- Hands-on experience using data and modern tooling (including AI) to improve speed and quality across the product lifecycle
- Experience building or scaling ledger systems or financial accounting platforms
- Background in global payments, marketplaces, or multi-sided platforms
- Familiarity with regulatory and compliance frameworks in fintech
- MBA or technical degree

### What the job involves
- We’re looking for a Staff Product Manager to lead our Payments Ledger & Payouts platform—the financial backbone of GoFundMe
- This role sits at the intersection of financial infrastructure, customer trust, and global scale—owning the systems that track, control, and disburse billions of dollars across our platform
- You will define and drive the strategy for our unified ledger and funds-out ecosystem, enabling faster, more reliable payouts while unlocking new financial capabilities like wallets, international disbursements, and embedded financial products
- Your work will directly impact trust, reliability, and the future of financial services at GoFundMe
- Own the financial backbone of the platform
- Lead the vision and strategy for GoFundMe’s ledger and payouts infrastructure, ensuring a complete, accurate, and auditable source of truth for all money movement across the ecosystem—from donations to disbursements, refunds, and chargebacks
- Build for scale, reliability, and global expansion
- Design and evolve systems that support multiple processors, settlement models, currencies, and geographies—enabling seamless global payouts and expansion into new markets
- Unlock new financial capabilities
- Drive platform investments that enable faster withdrawals, international payouts, wallets, remittances, and new payout methods—creating both improved user experiences and new revenue opportunities
- Strengthen trust through financial accuracy and controls
- Partner closely with Risk, Compliance, Legal, and Finance to ensure strong financial controls, auditability, and regulatory readiness—while reducing failures, delays, and manual intervention in payout flows
- Operate with end-to-end ownership
- Lead from problem definition through delivery, optimization, and scale—bringing clarity to complex, ambiguous problem spaces and driving disciplined execution across teams
- Influence across the organization
- Collaborate across Payments, Identity, Risk, and platform teams to align on strategy and dependencies—serving as a unifying voice across highly interconnected systems
- Leverage data, systems thinking, and AI
- Use data, experimentation, and modern tooling—including AI—to accelerate decision-making, improve system design, and identify opportunities for optimization across the payments lifecycle
- Impact You’ll Drive:
- Improve payout success rates, speed, and reliability at scale
- Enable new financial products and revenue streams through modern infrastructure
- Reduce operational complexity and manual intervention across payments workflows
- Support international expansion with flexible, scalable systems
- Strengthen user trust through accurate, transparent, and auditable financial systems
- The ledger and payouts platform is foundational to GoFundMe’s future—from powering today’s donation flows to enabling tomorrow’s wallets and embedded financial services

### Benefits
- Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
- $600 annual fitness and wellness reimbursement
- Weekly massages
- Standing desks
- Fully-stocked kitchens & daily lunches
- Team off-sites & monthly social events
- Many of our offices are dog friendly
- 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
- Enhanced parental leaves
- $50/month for employees commuting to and from work (public transit and/or parking)
- Caltrain GoPasses for our Bay Area commuters
- "Gives Back" program, where employees nominate fundraisers weekly for donations from GoFundMe
- Quarterly volunteer events in each office to give back to our local communities
- 401(k) retirement plan with company matching
- Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions