Human Resources Manager

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members.

Job Summary

The Human Resources Manager, Shared Services is responsible for leading and optimizing HR Shared Services operations to deliver consistent, efficient, and high-quality HR support across the organization. This role oversees transactional HR functions, employee support, compliance administration, and HR operations while partnering closely with HR Business Partners.

Key Responsibilities:

HR Shared Services Leadership

• Lead and manage the HR Shared Services team, including workload prioritization, performance management, and development
• Ensure timely, accurate, and consistent delivery of HR services across employee lifecycle processes
• Establish and monitor service-level agreements (SLAs), workflows, and case management standards

Employee Support & HR Operations

• Oversee employee and manager inquiry resolution through ticketing or case management systems
• Ensure accurate processing of employee transactions (new hires, job changes, transfers, terminations) in partnership with Payroll and Benefits
• Oversee onboarding and offboarding administration
• Ensure data integrity and governance within HRIS systems

Compliance & Risk Management

• Ensure HR Shared Services processes comply with federal, state, and local employment laws
• Oversee personnel file management, I-9 compliance, and document retention
• Support internal and external audits and compliance reviews
• Partner with HRBPs and Legal on escalated or complex compliance matters

Benefits, Leave & Programs

• Support benefits administration
• Support effective administration of leave of absence programs
• Support annual programs such as open enrollment, merit cycles, and policy rollouts

Process Improvement & Reporting

• Identify opportunities to streamline HR processes through automation and standardization
• Develop and maintain SOPs, knowledge articles, and training materials
• Track and report HR operational metrics and trends to HR leadership

Benefits Summary

• High-quality voluntary health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave
• Corporate-sponsored programs to enhance employee physical, financial, mental, and emotional wellness
• Financial Solution Program

Equal Employment Opportunity:

Goosehead is an equal-opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!