Technical Program Manager

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

We are Looking to Add a Key Member to Our Platform Engineering Team!

The Planning & Governance branch of IT is seeking an experienced program manager who is passionate about delivering predictable outcomes to support the strategic goals of the organization. The IT Technical Program Manager will be responsible for multi-sourced simple to complex programs and projects related to the health and maintenance of IT systems and infrastructure. This key individual will work directly with various levels of the organization including business stakeholders, product engineering, infrastructure & operations, and third-party solution providers. If you are an experienced, structured, data driven IT professional with strong program management skills and an interest in technology platforms, this may be for you!

As a Technical Program Manager, you will:

• Provide overall IT health & maintenance program planning and governance
• Create and maintain program schedules to ensure systems remain in full support and compliance
• Break down complex projects/programs into deliverables and project plans that are well-balanced and timely executed
• Manage stakeholder relationships at various levels of the organization
• Facilitate priority alignment with key stakeholders and leadership
• Identify program level risks, issues, and dependencies and creatively develop mitigation or action plans
• Handle escalations and follow issues through to resolution
• Coordinate personnel and manage vendor relationships
• Ensure quality by coordinating testing and validation
• Communicate (e.g., testing, training, release) to IT and the business
• Maintain program management tools
• Monitor program performance including cost, schedule, scope, quality, value/outcomes
• Standardize and document repeatable processes
• Become a trusted adviser to both leaders and employees
• Continually seek opportunities to improve

To be successful in this role you will need:

Education

• Bachelor’s degree in computer science, information systems, business administration, engineering or related field required. Master’s degree preferred
• Program Management Professional (PgMP) or Project Management Profession certification (PMP) preferred
• Agile or SAFe certification preferred

Experience

• 5 years of professional experience in various IT roles (infrastructure, application development, database administration, cloud services etc.)
• 5 years of Program or Project Management experience with major programs and/or advanced leadership
• Experience with multiple project management methodologies (e.g., waterfall, agile, Scrum, SAFe, Kanban)
• Demonstrated success leading multi-sourced teams
• Experience identifying process gaps and driving the proposal, implementation, and automation of solutions.
• Demonstrated spoken and written communication skills
• Experience building effective vendor relationships

Skills and Abilities

• Solid understanding of program and project management
• Ability to understand and express technical concepts to non-technical individuals
• Blend of strategic and tactical thinking and planning
• High level understanding of IT infrastructure support (network topology/configuration/components, security, server, remote access/VDI, storage, server administration, web hosting, desktop clients, backup, monitoring, phone, directory services, certificates, internet protocols, etc.)
• High level understanding of Microsoft database administration (disaster recovery concepts/availability groups, disks, database structure, database performance tuning, database migration, SISS, SSRS, etc.)
• High level understanding of software application development and support (.NET frameworks, application design/architecture, service-based architecture, APIs, etc.)
• Leads yet delegates authority to team members
• Collaborator who is passionate about knowledge management (curating, storing, and sharing)
• Fosters an environment of commitment, pride, trust, and delivery
• Builds and maintains networks and support channels

Computer Skills

• Microsoft Office applications (including O365, Teams, SharePoint)
• Management tools like Jira and possibly ServiceNow
• Basic knowledge of Microsoft Visual Studio, Microsoft Code, databases/Microsoft SQL Server, Postman a plus
• Experience in creating flowcharts and other system artifacts

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

Financial Benefits

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off

Health, Wellbeing, and Family Planning Benefits

• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversion option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave

Education and Career Planning Benefits

• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities

Perks

• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

*If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at* *www.greatamerica.com/careers**.*

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.