SME Program Manager
Role summary
This role is for a senior-level Program Manager responsible for the high-level analysis and coordination of program schedules, timelines, procurement, staffing, and budgets. The individual will oversee financial management, methodologies, and resource allocation to ensure technical requirements are met. Key responsibilities include leading technical teams, establishing strategic plans, serving as the primary client point of contact, driving Agile adoption, overseeing operational readiness and change management, and managing program/project activities like roadmaps, risk mitigation, and reporting. The role requires a Master's degree, 10 years of progressive program/project management experience (with 5 years in large-scale federal programs, specifically immigration), and relevant certifications (PMP, PgMP, Agile, SAFe). Experience with immigration policy, relevant agencies, and DHS systems is essential.
Description:
Serves as a senior-level leader responsible for high-level analysis and coordination of program schedules, timelines, procurement, staffing, and budgets across an entire program or service. Oversees financial management, methodologies, and resource allocation to ensure technical requirements are met. Leads and directs technical teams, establishes goals and strategic plans aligned with program objectives, and serves as the primary point of contact for the client and Contracting Officer as needed.
Key Responsibilities:
- Lead executive and business/IT implementation support across VER, USCIS, DHS, and external agencies.
- Drive Agile adoption and governance, including governance artifacts, performance reviews, and project accountability.
- Lead operational readiness and change management planning for transitions, rollout strategies, and user readiness.
- Oversee program and project management activities such as roadmaps, implementation plans, risk mitigation, monthly status reporting, testing, integration, deployment, and post-deployment evaluation.
- Support business process improvement, continuous improvement activities, and data-driven decision-making.
Requirements:
Experience: Minimum of 10 years of progressive experience in program and project management,
including at least 5 years managing large-scale, complex federal programs or initiatives with a focus
on immigration
Certification: One or more of these certifications required: Project Management Professional
(PMP), Program Management Professional (PgMP), Agile, or SAFe
Skills/Competencies: Demonstrated ability to lead cross-functional teams and manage competing priorities. Experience with Agile methodologies, program planning, risk management, and performance reporting. Strong communication and stakeholder engagement skills at the executive level. Five years of experience with immigration policy, exposure to the agencies and
offices operating in the immigration ecosystem, and the DHS systems used for identity management and immigration status.
Education: Master’s degree in Business Administration, Public Administration, Information
Technology or a related field
Work Location: Camp Springs, MD; Remote locations as authorized under USCIS telework policies
Clearance: Must be a U.S. citizen and comply with all DHS and USCIS security requirements, including completion of background investigations and adherence to access restrictions.
HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com.
