Software Engineering Manager

We’re looking for a
Manager, Software Engineering
to lead our core platform teams. You will manage a team of 5-8 talented software engineers and partner closely with a dedicated product manager to build, scale, and refine critical components of our backend systems. This role balances technical leadership, delivery execution, and people management.

As the Engineering Manager for Merchant Risk, you will lead the team responsible for the integrity of our PayFac solution. You’ll oversee the development of high-throughput systems that differentiate legitimate growth from sophisticated bad actors in real-time. This isn't just about security—it's about building the trust-layer that allows our global economy to scale safely.

This is
*a hybrid position based in our Calgary offic*
e. We believe that in-person collaboration a few days a week strengthens communication and team cohesion.

Are You Our Next Builder? 🛠️

People Leader

• You have at least 3 years of experience managing software engineers, with a proven ability to coach, develop, and retain top talent
• You previously spent at least 5 years as a hands-on software developer, giving you the technical depth needed to support and guide your team
• You’re committed to building inclusive, high-performing teams and fostering psychological safety
• You set clear goals and expectations, conduct regular 1:1s, and provide thoughtful feedback and career guidance.
• You’re proactive in identifying and addressing performance issues constructively
• You’re proactive in identifying and growing future leaders in the organization.

Culture Champion

• You model resilience, transparency, and accountability in a startup environment.
• You cultivate curiosity and a growth mindset by encouraging experimentation and learning from failure.
• You promote ownership and empower your team to deeply engage in solving problems, not just executing tasks.

Cross-Functional Partner

• You collaborate closely with Product, Design, and DevOps
• You ensure engineers understand the “why” behind their work and feel connected to the customer impact.
• You represent your team effectively to leadership and contribute to broader engineering initiatives.

The Role: What You’ll Own 🔑

Technical Leadership & Execution

• Drive technical direction and decision-making with support from senior engineers.
• Oversee design reviews, implementation plans, and ensure technical alignment across projects and other engineering teams.
• Champion best practices in CI/CD, observability, automated testing, and system archit
• Ensure that all code is robust, testable, and scalable.
• Manage the operational health of your systems, including SLAs, incident response, and on-call improvements.

Roadmap Ownership

• Translate business and product goals into clear technical plans and execution milestones
• Balance feature delivery with platform investments and technical debt management
• Collaborate with Product, Design, DevOps, and security teams to drive alignment and ensure delivery success.

Quality, Performance & Security

• Promote a culture of engineering excellence and secure development
• Continuously improve system performance and address technical vulnerabilities proactively.

Helcim: The Big Picture 🖼️

Helcim was founded with a mission at heart: to be the world’s most loved payment system. From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing busines
s.” We are
relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more in our culture book, The Way of the Helcim

The Helcim Culture:

- How We Work We
Are Builders: We don't wait for solutions; we create them
- The
Harder Path:
We choose what’s difficult because it’s more rewarding
- Creating Trust:
We earn it every day by being our best selves.
- Com
pany of Many: We’re a collective force. Great teams do great things.

The Perks: Why You’ll Love It Here 🎁

- Ownership:
Every single team member gets
Stock Options
. You own a piece of what you build! 📈
- Health First:
Comprehensive benefits + a Health Spending Account (HSA) starting on
Day 1
. 🦷
- Flexibility:
Hybrid life! We’re in-office Mon/Wed/Fri and remote Tue/Thu. 🏠
- Family Support:
Top-ups for maternity leave and "bonding breaks." 👶
- Rest & Recharge:
Paid vacation + a full company break in December. ❄️
- Growth:
$500 annual training budget to keep your skills sharp. 📚